ViewPoint Trend

Make an impact with feedback

MANAGE TRENDS TO DELIVER IMPROVEMENT

The big and beautiful Trend boasts bigger features for effortless feedback.

green-button   Available in two styles - Trend & Trend-Pod which features an integrated counter top

ViewPoint green-button  Rugged & durable for busy, high-footfall areas.

green-button  Large area for eye catching images and branding on the stand.

green-button  Big touchscreen makes it perfect for customers giving longer free text answers.

green-button  Updated design for 2019.

Proven to work in

  • Large retail areas
  • Central hospital reception / atria
  • Busy student hub spaces
  • and more ...

Download Product guide

 

ViewPoint Trend airport, ViewPoint Trend-pod

 

Trend image library 

Click on the tabs to find out more about the Trend feedback solution
  • Supports all question types - Smiley face, rating questions, question routing and great for free text answers!
  • Gain great insight from free-text feedback without having to read through each comment.
  • Live alerts - receive instant notification of service affecting issues and be able to resolve them instantly.
  • Reliable feedback is ensured through our patented Valid8™ software.

 
Remember :
In-the-moment feedback has been proven to be up to 40% more accurate than feedback captured just 24 hours later.

Supplement your feedback with an online channel - included with all Trend orders free of charge.

 

How it works

Your survey questions are replicated on an online survey, and we will provide you with a link to share however you wish.

When a customer completes the survey the results are automatically collated on your live dashboard. Here you are able to filter out responses collected on location or online, or combine them together for an overall view.

Track your service performance in real time using our highly visual, interactive dashboard.

Using live alerts and our free-text based notification system, you are able to identify issues as they arise, make improvements and measure their impact all as they happen. 

 

Watch our short video to discover more - 

 

ViewPoint surveys can be customised to suit your own brand.

survey-examples

 

Choose to use one of ViewPoint's bank of button images -

Smiley rangeButtons-Fun

Stars rangeButtons-Stars-2

 

or choose your own!


Features included as standard

Interactive

dashboard

 Near real-time upload of results to your personalised dashboard, accessible 24/7. 

Instant

reports

 One click to share reports, share online links to live or static dashboards, save to PDF or extract raw data.

Misuse

protection

 Valid8TM ViewPoint's unique patented software, automatically filters out and quarantines suspect replies to ensure reliable data. Quarantined data is always available  for you to view should you wish!

ViewPointAPI  Integrate your feedback results in to your own company reporting software with our free API.

 

Optional extras include

Branding
 Optional branding on the large front of the Curve help you to make the device your own.
Battery
packs
 Battery packs can be added to give you more flexibility on the location of the device.
Pop-up
display
 Need to grab more attention? A pop up banner or feedback flag can help you to create a bigger presence, especially useful in large areas such  as conference centres, atrium or reception spaces.
Infographics
 Bring your reports to life for customers or wider staffing teams with colourful infographics to display your results.
Live
Alerts
 Instant notifications when responses fall outside of your service parameters.
Multi-channel
options
 Need to capture feedback across multiple channels, including SMS, paper and telephone? These elements can be added to your feedback  solution, priced and packaged to reflect the needs of the project.
 
Curve spec picture
Dimensions (h,w,d) (h) 1430mm (w) 480mm (d) 630mm
Weight 28kg
Shipping
container
dimensions

N/A                                                                                            ViewPoint Trends are delivered by our in-house installation team.

Screen Size 15.6"
Screen resolution 1366 x 768
Connectivity Wi-Fi and 3G
Operating system Android 5.0
Branding options

Device and screen branding.                                        On Screen banner size - 1024 x 200 pixels              Device area - W(bottom) 395mm, W(top) 480mm, H 930mm

Power options Mains power only (1.8m cable)
   
View more kiosks available from ViewPoint :
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Customers Love Us

Don't just take our word for it
"Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition."
Naomi Shefford
Marketing, Shoe Zone
"ViewPoint gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."
Ben Beevers
Group Customer Services Manager, Everyone Active
"As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."
Michael Marshall
Quality Co-ordinator, University of Exeter

want to get more feedback?

let's talk
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