ViewPoint Pulse

Discover the WHY behind service rating scores

MONITOR THE PULSE OF FEEDBACK

The Pulse range offers ultra-versatile, portable feedback devices that attract attention in any setting.

green-button  Flexible installation options - Floor standing, counter top and wall mounted and integrated counter top options.

green-button  Engaging branding on the stand and the on-screen survey.

green-button  Choose from battery or mains power.

green-button  Plug and Play technology

Proven to work in:

  • Face paced, high footfall areas
  • Retail stores, leisure centres, service centres
  • Places of work, receptions & exits
  • Exhibitions, conferences & events
  • Hospitals, health centres & waiting rooms
  • Universities and colleges
  • ...and more

Download Product guide

Make an enquiry

ViewPoint Pulse range

 

Pulse Range image library 

Click on the tabs to find out more about the Pulse feedback solution:
  • Support multiple question types - Smiley face, rating questions and free text comments.

  • Send Live alerts - receive instant notification of service affecting issues so you can resolve them instantly.

  • Valid8™ misuse protection - ensures the integrity and accuracy of your feedback.
  • Find out what your customers are thinking...

    ...And why they are thinking it.



Remember... 
In-the-moment feedback has been proven to be up to 40% more accurate than feedback captured just 24 hours later!
 
 
Kiosk

Capture1-1

Dimensions (h,w,d)

(h) 1100mm (w) 370mm (d) 400mm
Weight 9kg
Shipping
container
dimensions
D - 90 mm
W - 530 mm
H - 1250 mm
Screen Size 10.1”
Screen resolution 1920 x 1200
Connectivity Wi-Fi and 3G
Operating system Android 7.0
Branding options Device and screen branding.
  • On Screen banner size - 1024 x 200 pixels
  • Device branding area full wrap - 278mm x 935mm
  • Individual legs - 135mm x 935mm
Power options Mains or battery (recharge battery after 24 hours)
   

 

 Counter top

Capture-2808

 
Dimensions (h,w,d) (h) 145mm (w) 295mm (d) 155mm
Weight 1.15kg
Shipping
container
dimensions
D - 310 mm
W - 235mm
H - 240mm
Screen Size 10.1”
Screen resolution 1920 x 1200
Connectivity Wi-Fi and 3G
Operating system Android 7.0
Branding options

On screen only                                                                Banner size - 1024 x 200 pixels

Power options Mains or battery (recharge battery after 24 hours)
   

Included with all Pulse kiosk orders free of charge - supplement your feedback with an Online Survey.

How it works

Your kiosk survey questions are replicated on our Online Survey tool, and we will provide you with a unique link to share however you wish.

When a customer completes the Online Survey, the results are automatically collated in your live Dashboard. Here you are able to view responses collected on your Pulse kiosk or Online - or combine them together for an overall view.

Track your service performance in real time using our highly visual, interactive dashboard.

Using live alerts and our free-text based notification system, you are able to identify issues as they arise, make improvements and measure their impact all as they happen. 

 

Watch our short video to discover more - 

 

ViewPoint surveys can be customised to suit your own brand.

survey-examples

 

Choose to use one of ViewPoint's bank of button images -

Smiley rangeButtons-Fun

Stars rangeButtons-Stars-2

 

or choose your own!


Features included as standard

Interactive dashboard
 Near real-time upload of results to your personalised dashboard, accessible 24/7. 
Instant reports
 One click to share reports, share online links to live or static dashboards, save to PDF or extract raw data.
Misuse protection

 Valid8TM ViewPoint's unique patented software, automatically filters out and quarantines suspect replies to ensure reliable data. Quarantined data is always available  for you to view should you wish!

VIEWPOINT API
 Integrate your feedback results in to your own company reporting software with our free API.

 

Optional extras include

Branding
 Optional branding vinyls on the front of the Pulse kiosk help you to make the device your own.
Battery
packs
 Battery packs can be added to give you more flexibility on the location of the device.
Pop-up
display
 Need to grab more attention? A pop up banner or feedback flag can help you to create a bigger presence, especially useful in large areas such  as conference centres, atrium or reception spaces.
Infographics
 Bring your reports to life for customers or wider staffing teams with colourful infographics to display your results.
Live
Alerts
 Instant notifications can be set up for when responses fall outside of your service parameters.
Multi-channel
options
Need to capture feedback across multiple channels, including SMS, paper and telephone? Create a complete feedback solution, priced and packaged to your requirements.
 
View more kiosks available from ViewPoint :
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Customers Love Us

Don't just take our word for it
"Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition."
Naomi Shefford
Marketing, Shoe Zone
"ViewPoint gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."
Ben Beevers
Group Customer Services Manager, Everyone Active
"As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."
Michael Marshall
Quality Co-ordinator, University of Exeter

want to get more feedback?

let's talk
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