Feedback and survey devices

collect more feedback

A feedback kiosk helps you to maximise feedback captured from customers, patients, visitors and employees at the point of experience.
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Smiley face customer satisfaction button - Very happy
Smiley face customer satisfaction button - happy
Smiley face customer satisfaction button - OK
Smiley face customer satisfaction button - poor
Smiley face customer satisfaction button - Very poor

Feedback Kiosks

Real time feedback
Our range of feedback kiosks enable you to find out what your customers are thinking and why they are thinking it.
Smiley face feedback feature
Easy to install and use
You will be up and running in minutes. No training or special equipment is needed. Simply plug and go.
Smiley face feedback feature
Surveys tailored to meet your needs
We give you the ability to design and tailor surveys that will work for you, engaging your customers and maximising response rates.
Smiley face feedback feature
Great user experience
Stylish design and intuitive interface makes the feedback experience fun and engaging.
Smiley face feedback feature
Accessibility solutions
...are available to ensure that you give all of your customers a voice
Smiley face feedback feature
Packages
... provide you with a range of options and deliver great value
Smiley face feedback feature
Connectivity Options
Comes with secure 3G and wireless options

Touchscreen Kiosk Features

Misuse Protection

Our patented Valid8™ algorithms protect the integrity of your feedback data giving you the reassurance that you will be taking action on information that’s trustworthy and reliable.

Live Dashboard

Our smart analytics and live dashboard are included as standard with all of our touchscreen kiosks.

Live Alerts

Our configurable live alerts give you instant notification of issues causing dissatisfaction enabling you to deal with them before they become a major problem.

Sentiment Analysis

Gain great insights from free-text comments without having to read through them all yourself.

Safe and Secure

We are ISO 27,001:2013 certified suppliers. All feedback data is stored and transmitted in encrypted form. Your data is safe with us.

ViewPoint API

Integrate your ViewPoint data into your own reports and dashboards using our ViewPoint API.

Branding

Survey designs that are completely aligned with your company brand. Make your kiosk eye-catching by displaying company branding on the stand.

Smart Dashboard Reporting

Included as Standard

Our dashboards are powerful, intuitive and real-time – and they are included as standard with all of our kiosk packages. You can monitor and manage your service performance 24/7, getting the right insights to the right people to drive business decisions.

ViewPoint Tempo Feedback device capturing feedback from customer in a restaurant

ViewPoint Tempo

Take the tempo of experience
The Tempo is a great, affordable and mobile option for asking short rating questions. Use the Tempo to monitor trends and to find out what your customers are thinking. Data is automatic via 3G or Wi-Fi.
ViewPoint Tempo Specification
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ViewPoint Pulse

Monitor the pulse of feedback

The Pulse is a stylish, flexible and portable kiosk. It can operate on both battery and mains power and can transfer data via 3G or Wi-Fi.

It’s quick to assemble and ready to use in minutes meaning that you can start capturing feedback straight away. Ask 1 ,2, 3 or more questions, including free text if you like  - and also include your branding on screen.

Use the Pulse to find out what your customers or employees are thinking and discover the reasons behind their dissatisfaction or delight.

ViewPoint Pulse Specification
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ViewPoint Pulse feedback kiosk collecting delegate feedback at an Event
ViewPoint Curve with smiley button feedback kiosk in a store

ViewPoint Curve

manage the curve to improvement

The Curve is a larger and more robust feedback kiosk with a 15" screen and great presence.

It’s ideal for retail spaces, hospitals, conference areas and larger spaces in general. Its large screen is suited to more complex questions and its stand provides an ideal canvas for eye-catching images and branding. 

The Curve enables you to ask 1, 2, 3 or more questions, using graphics, larger text and on brand fonts. You can also ask free text questions. It is 3G or Wi-Fi enabled.

ViewPoint Curve Specification
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Happyornot

A quick tap to show happiness

Where time is short and you just want to ask a single question, the HappyOrNot is the terminal for you!

HappyOrNot is a light weight, battery operated device that can be located anywhere and moved to suit your needs.

A large backboard with a single question grabs attention and respondents can quickly tap one of the 4 smiley face buttons as they pass the terminal.

HappyOrNot specification
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HappyOrNot feedback terminal collecting customer feedback in an airport
ViewPoint Counter Top Tablet with touchscreen  smiley faces survey

Other touchscreen devices

More than just feedback kiosks...

ViewPoint offer a range of touchscreen devices, including wall mounted, desk mounted and tablets.  Please contact us to discuss the options.

Multi-channel options

Kiosks can collect feedback on their own or work with other channels of feedback capture, for instance paper, SMS, telephone or online. 

Read more about multi channel options
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Our approach

Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop
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1. Capture
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2. Analyse
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3. Improve
How to select the best feedback channel for your project and maximise the value  of the feedback you receive.
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Customers Love Us

"ViewPoint gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."
Ben Beevers
Group Customer Services Manager, Everyone Active
"Our work with ViewPoint enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses."
Hayley White
Patient Experience Officer with Royal Free and Barnet and Chase

"As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."

Michael Marshall
Quality Co-ordinator, University of Exeter
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