Our range of feedback kiosks enable you to find out what your customers are thinking and why they are thinking it.
Easy to install and use
You will be up and running in minutes. No training or special equipment is needed. Simply plug and go.
Surveys tailored to meet your needs
We give you the ability to design and tailor surveys that will work for you, engaging your customers and maximising response rates.
Great user experience
Stylish design and intuitive interface makes the feedback experience fun and engaging.
Accessibility solutions
...are available to ensure that you give all of your customers a voice
Packages
... provide you with a range of options and deliver great value
Connectivity Options
Comes with secure 3G and wireless options
Touchscreen Kiosk Features
Misuse Protection
Our patented Valid8™ algorithms protect the integrity of your feedback data giving you the reassurance that you will be taking action on information that’s trustworthy and reliable.
Live Dashboard
Our smart analytics and live dashboard are included as standard with all of our touchscreen kiosks.
Live Alerts
Our configurable live alerts give you instant notification of issues causing dissatisfaction enabling you to deal with them before they become a major problem.
Sentiment Analysis
Gain great insights from free-text comments without having to read through them all yourself.
Safe and Secure
We are ISO 27,001:2013 certified suppliers. All feedback data is stored and transmitted in encrypted form. Your data is safe with us.
ViewPoint API
Integrate your ViewPoint data into your own reports and dashboards using our ViewPoint API.
Branding
Survey designs that are completely aligned with your company brand. Make your kiosk eye-catching by displaying company branding on the stand.
Our dashboards are powerful, intuitive and real-time – and they are included as standard with all of our kiosk packages. You can monitor and manage your service performance 24/7, getting the right insights to the right people to drive business decisions.
ViewPoint Pulse
Monitor the pulse of feedback
Pulse is a range of feedback devices that offers the flexibility to suit your environment.
With options for freestanding, counter top, wall mounted and integrated counters, there is a solution for everyone. Each feature the compact Pulse touchscreen where your fully branded surveys are featured.
Interactive surveys offer routed questions to respond to answers, feature animated buttons and full width branded banners.
Find out what your customers are thinking...
...And why they are thinking it
ViewPoint Trend
manage the trends to improvement
The Trend is a range of large and robust kiosks that really stand out in the crowd. Their presence and 15” screen make it ideal for busy, high footfall areas where it is highly effective at gaining attention and increasing response rates.
As standard, all ViewPoint Trends come with your survey deployed, with results fed into your own online dashboard which you can access on demand.
ViewPoint Tempo
Find the tempo of experience
The Tempo is our low cost, entry-level feedback kiosk, perfect for starting your feedback journey. You can be capturing feedback within minutes of taking it out of the box.
And of course, you benefit from our advanced analytics and live dashboard giving you great insights from the feedback you collect, on demand.
Happyornot
A quick tap to show happiness
Where time is short and you just want to ask a single question, the HappyOrNot is the terminal for you!
HappyOrNot is a light weight, battery operated device that can be located anywhere and moved to suit your needs.
A large backboard with a single question grabs attention and respondents can quickly tap one of the 4 smiley face buttons as they pass the terminal.
ViewPoint offer a range of touchscreen devices, including wall mounted, desk mounted and tablets. Please contact us to discuss the options.
Multi-channel options
Kiosks can collect feedback on their own or work with other channels of feedback capture, for instance paper, SMS, telephone or online.
Our approach
Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop
1. Capture
2. Analyse
3. Improve
Getting more from feedback
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Customers Love Us
"ViewPoint gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."
Ben Beevers
Group Customer Services Manager, Everyone Active
"Our work with ViewPoint enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses."
Hayley White
Patient Experience Officer with Royal Free and Barnet and Chase
"As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."
