Floor Standing Feedback Devices

collect more feedback

A feedback kiosk helps you to maximise feedback captured from customers, patients, visitors and employees at the point of experience.
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Feedback Kiosks

Real time feedback
Our range of feedback kiosks enable you to find out what your customers are thinking and why they are thinking it.
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Easy to install and use
You will be up and running in minutes. No training or special equipment is needed. Simply plug and go.
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Surveys tailored to meet your needs
We give you the ability to design and tailor surveys that will work for you, engaging your customers and maximising response rates.
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Great user experience
Stylish design and intuitive interface makes the feedback experience fun and engaging.
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Accessibility solutions
...are available to ensure that you give all of your customers a voice
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Packages
... provide you with a range of options and deliver great value
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Connectivity Options
Comes with secure 3G and wireless options

Touchscreen Kiosk Features

Misuse Protection

Our patented Valid8™ algorithms protect the integrity of your feedback data giving you the reassurance that you will be taking action on information that’s trustworthy and reliable.

Live Dashboard

Our smart analytics and live dashboard are included as standard with all of our touchscreen kiosks.

Live Alerts

Our configurable live alerts give you instant notification of issues causing dissatisfaction enabling you to deal with them before they become a major problem.

Sentiment Analysis

Gain great insights from free-text comments without having to read through them all yourself.

Safe and Secure

We are ISO 27,001:2013 certified suppliers. All feedback data is stored and transmitted in encrypted form. Your data is safe with us.

ViewPoint API

Integrate your ViewPoint data into your own reports and dashboards using our ViewPoint API.

Branding

Survey designs that are completely aligned with your company brand. Make your kiosk eye-catching by displaying company branding on the stand.

Smart Dashboard Reporting

Included as Standard

Our dashboards are powerful, intuitive and real-time – and they are included as standard with all of our kiosk packages. You can monitor and manage your service performance 24/7, getting the right insights to the right people to drive business decisions.

ViewPoint Pulse

Monitor the pulse of feedback

The Pulse is our most popular feedback podium. It’s lightweight and portable with a stylish, eye-catching design. The stem can carry your choice of branding and messages, increasing awareness and user engagement. Like the Tempo, you can be up and running with the Pulse within minutes.

  • Supports all question types - smiley face, rating questions, question routing and great for free text answers!
  • Advanced analytics and real-time reporting dashboard
  • Gain great insight from free-text feedback without having to read through each comment.
  • Live alerts - receive instant notification of service affecting issues and be able to resolve them instantly.
  • Reliable feedback is ensured through our patented Valid8™ software. 
  • 3G or WiFi connectivity
  • Full survey management
  • On-brand survey design
  • Excellent response rates.
  • In-the-moment feedback has been proven to be up to 40% more accurate than feedback captured just 24 hours later.
  • Find out what your customers are thinking...
...And why they are thinking it
ViewPoint Pulse Specification
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ViewPoint Pulse feedback kiosk collecting delegate feedback at an Event
Curve Feedback Device in use in ShoeZone

ViewPoint Curve

manage the curve to improvement

The Curve is a large and robust kiosk that really stands out in the crowd. Its presence and 15” screen make it ideal for busy, high footfall areas where it is highly effective at gaining attention and increasing response rates.

Plus all the same great benefits as the ViewPoint Pulse.

ViewPoint Curve Specification
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ViewPoint Tempo

Find the tempo of experience

The Tempo is our low cost, entry-level feedback kiosk. You can be capturing feedback within minutes of taking it out of the box. And it’s more than just your standard tablet on a pole because you benefit from our advanced analytics and live dashboard giving you great insights from the feedback you collect.

Besides the branding and presence the ViewPoint Tempo has the same capabilities as the ViewPoint Pulse.

ViewPoint Tempo Specification
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ViewPoint Tempo Feedback device capturing feedback from customer in a restaurant

Other touchscreen devices

More than just feedback kiosks...

ViewPoint offer a range of touchscreen devices, including wall mounted, desk mounted and tablets.  Please contact us to discuss the options.

Multi-channel options

Kiosks can collect feedback on their own or work with other channels of feedback capture, for instance paper, SMS, telephone or online. 

Read more about multi channel options
Pulse Counter Top Feedback Device
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Our approach

Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop
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1. Capture
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2. Analyse
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3. Improve
How to select the best feedback channel for your project and maximise the value of the feedback you receive.
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Customers Love Us

"ViewPoint gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."
Ben Beevers
Group Customer Services Manager, Everyone Active
"Our work with ViewPoint enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses."
Hayley White
Patient Experience Officer with Royal Free and Barnet and Chase

"As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."

Michael Marshall
Quality Co-ordinator, University of Exeter
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