ViewPoint Element

Capturing feedback inside or out

RATE EVERY ELEMENT OF YOUR EXPERIENCE

Robust and sturdy device with fantastic opportunities to bring your brand alive.

green-button  Wireless connectivity ensures flexibility when locating your device.

green-button  4G connectivity enables automatic data upload.

green-button   Weather resistant option is perfect for collecting feedback outside.

 

Proven to work in

  • Marinas
  • Visitor attractions
  • Shopping Mall
  • Parks
  • Festivals & Events 
  • and more ...

 Download Product guide

ViewPoint Totem Weatherproof feedback kiosk

 

Element  image library 

Click on the tabs to find out more about the Element feedback solution
  • Supports multiple question types - Smiley face, rating questions, free text, etc...
  • Time stamped responses.
  • Live alerts - receive instant notification of service affecting issues.
  • Excellent response rates.

Remember ...
In-the-moment feedback has been proven to be up to 40% more accurate than feedback captured just 24 hours later.
 
 

Supplement your feedback with an online channel - included with all Element orders free of charge.

 

How it works

Your survey questions are replicated on an online survey, and we will provide you with a link to share however you wish.

When a customer completes the survey the results are automatically collated on your live dashboard. Here you are able to filter out responses collected on location or online, or combine them together for an overall view.

Track your service performance in real time using our highly visual, interactive dashboard. Identify issues as they arise, make improvements and measure their impact.

 

Watch our short video to discover more - 

 

ViewPoint surveys can be customised to suit your own brand.

survey-examples

 

You can choose to use one of ViewPoint's bank of button images e.g-

Smiley rangeButtons-Fun

Stars rangeButtons-Stars-2

 

or choose your own!

Features included as standard

Interactive
dashboard
 Instant upload of results to your personalised dashboard, accessible 24/7. 
Instant
reports
 One click to share reports, share online links to live or static dashboards, save to PDF or extract raw data.
Misuse
protection

 Valid8TM ViewPoint's unique patented software, automatically filters out and quarantines suspect replies to ensure reliable data. Quarantined data is always available  for you to view should you wish!

ViewPoint
API
 Integrate your feedback results in to your own company reporting software with our free API.

 

Optional extras include

Branding
 Optional branding options on the body, face and head of the Element help you to make the device your own.
Battery
packs
 Battery packs give you flexibility on the location of the device.
Pop-up
display
 Need to grab more attention? A pop up banner or feedback flag can help you to create a bigger presence, especially useful in large areas such as open spaces, exits and near attractions.
Live
Alerts
 Instant notifications when responses fall outside of your service parameters.
Multi-channel
options
 Need to capture feedback across multiple channels, including SMS, paper and telephone? These elements can be added to your feedback  solution, priced and packaged to reflect the needs of the project.
 
Element-with-figure
Dimensions (h,w,d) (h) 1181mm (w) 310mm (d) 390mm
Weight 25kg
   
Screen Size 10.1”
Screen resolution 1920 x 1200
Connectivity Wi-Fi and 3G
Operating system Android 7.0
Branding options On screen as standard
Banner size - 1024 x 200 pixels.
Power options Mains or battery (recharge battery after 24 hours)
   

Where to locate your Element

The Element has been designed to be located either inside or outdoors, within the parameters of standard weather conditions. In order to get the most from your touchscreen survey here are some pointers on where to locate your kiosk:

  • Away from glaring sunlight
    • Directing the screen away from bright sunlight will help your visitors to use the device in comfort.
  • In a shaded area
    • Placing your kiosk in a shaded area can help to protect it from more extreme weather conditions.
  • On a solid footing
    • The ground needs to be firm to ensure the kiosk remains steady.
  • In sight of employees
    • If you can, put your kiosk in the eye line of employees, as this can help to deter vandalism.

 

 

 

View more kiosks available from ViewPoint :
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Customers Love Us

"Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition."
Naomi Shefford
Marketing, Shoe Zone
"ViewPoint gives us the ability to gain feedback from all our customers and very quickly review the data. It puts our customers at the heart of the decision making process."
Ben Beevers
Group Customer Services Manager, Everyone Active
"As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."
Michael Marshall
Quality Co-ordinator, University of Exeter

want to get more feedback?

let's talk
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