Your brand and graphics on screen, make it clear that you want your customer's feedback.
Short snappy questions ensure respondents stay involved. No more long-winded boring surveys, instead make them directly relevant to the customer or employee.
Always think about the touch-point where you will be gaining the feedback. How many seconds will people pause to respond? We provide solutions that gain a rating in one second and can gain the reason for that rating in just 3 seconds.
“Is there anything else you would like to tell us?”
Smiley face questions create an instant multi-lingual rating opportunity for customers to engage. Used in combination with one or two quick follow-on questions, you can gain powerful in the moment insights and understand the WHY behind the rating. We provide free-to-use smiley face options and alternatives such as stars or numbers.
At ViewPoint, we understand surveys. Where a validated customer, employee, patient, visitor or student survey is required, we make it easy for you. Let us advise you, provide the designed screen template and ensure your survey is tested, so that your surveys are brilliant and feedback results are robust.
Example Question Types:
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