Simple ways to see how your customers feel
A choice of smiley faces gives the respondent a quick and easy way to rate your service and track issues. By making it really simple for your customers to respond in-the-moment, you can improve customer satisfaction, increase profitablity and grow your customer loyalty.
CRT has devised a range of instant feedback methods that enable customer focused organisations to capture the views of their customers and visitors.
Why smiley face surveys?
The use of Smiley Face Surveys creates an instant opportunity for customers to tell you what they think. No delays - simply an immediate reaction to how they are feeling right now - at the point they experience your service.
But we don't stop there. Our clients are gaining rich insights from one or two quick follow-on questions, which establish WHY your customers feel the way they do. Our solutions also give you the all important trust in the feedback. Also, our integral Valid8™ specialist software validates the responses, meaning that any nonsense data, such as children messing around, is filtered out.
Unique Survey Solutions
ViewPoint from CRT is patented customer feedback software that enables interactive, on-brand questionnaires within a store, hospital, centre or any location. Using touch screen technology, customers or visitors can quickly touch a smiley face - or other on brand images - to give you their feedback in real-time.
Instant Reporting from Smiley Face Surveys
We provide online dashboard reporting, live alerts and customised reports, enabling managers to rapidly respond to service dips or failures, customer requirements or other exception feedback. The exact time of day of every response is captured, which means we can demonstrate service levels over time, across all customer facing areas of your organisation.
By categorising and making sense of the data, our intelligent sentiment analysis tools remove the pain of sifting through thousands of customer comments.
Love your customers
Customers enjoy feeling valued. If they think you are indifferent to them, then they probably feel the same way about you. Our interactive smiley surveys are driving customer loyalty, repeat business and increased customer spend.
For specific info on our ViewPoint Pulse 10" Kiosk click here
For more information or to arrange a demo click here
Click here to read more about how it's the little things done well that really matter in customer experience