• CRT ViewPoint, Orchard Court 2, Binley Business Park, Coventry
  •  02476 608 830 

Managed ServicesWe can fully support you

We can work with you consultatively to ensure you have an effective customer experience programme.

This can include designing the surveys and reporting, analysis of data and recommendations, consulting with you on service improvement and quality improvement and much more...

As a leading full-service provider, we are uniquely placed to offer expert support in any short, medium or long term projects. We get to the heart of the matter whilst working alongside you and can present deep analysis findings and make service, quality, training, product or business process recommendations.

Many of our clients elect to use our Managed Services as it releases staff and allows them to focus on core functions without getting tied up with the analysis and interpretation of data. Our research experts can fully support you.

Full Service & Support Options

  • Research and Feedback Programme Consultancy
  • Survey Design, testing and Validation Services, including Workshops
  • Bespoke Reporting and Real-time Dashboard Design and Management
  • Customer Service Improvement Planning and other Quality Improvements
  • Device - supply, delivery, logistics and support
  • Secure Data Management
  • Data Analysis, including Sentiment, N-gram and Categorisation
  • Staff Training, Coaching and Support

CRT’s presentation had the wow factor. There was a sense of everyone stopping and catching their breath as they absorbed some very powerful information. Marcia Scott, Manheim’s Customer Services Manager

If you’re not sure what solutions you need, don’t worry – please get in touch with our team of experts. We can assess your needs and make appropriate recommendations, so you have a service that caters for your specific needs. We would be happy to initially meet with you without obligation.

Call us today for a free consultation by phone or meeting.

Related Case Study

Auction site customer engagement and feedbackBuilding Trust through an improved Customer Experience

To help turn this ambition into reality, CRT was briefed by Manheim UK to conduct a far-reaching and intensive customer experience survey.
Read more