Self service and managed service survey solutions
The ViewPoint survey platform is UK hosted, highly secure and enables both ‘Self Service’ or ‘Managed Service’ options. Self service customers access survey management and reporting tools as they wish through secure access to a online portal. Whereas we take care of everything for our managed customers, producing comprehensive reports and analytics. Sometimes customers need a mix of the two. That's fine too. We can review what you need and build a support package to suit.
To discuss how we can work together please contact us here or call 02476 608830
Our Viewpoint self-service platform enables you to:
- Create your own highly interactive surveys
- Source real-time data from devices (or online surveys and other data channels)
- Filter and validate data effortlessly and cost-effectively – ensuring accuracy
- Create informed reports on demand
- Export data as and when required
ViewPoint managed services
Many of our clients however choose managed services with our research experts on hand for full support. This allows them to focus on core functions without getting tied up with the analysis and interpretation of data. Full service and support options include:
- Research and Feedback Programme Consultancy
- Survey Design, testing and Validation Services, including Workshops
- Bespoke Reporting and Real-time Dashboard Design and Management
- Customer Service Improvement Planning and other Quality Improvements
- Device - supply, delivery, logistics and support
- Secure Data Management
- Data Analysis, including Sentiment, N-gram and Categorisation
If you’re not sure which solution you need, don’t worry – please get in touch with our team of experts. We can assess your needs and make appropriate recommendations, so you have a service that caters for your specific needs.
Where to next?
- Read about our reporting software
- Discover more about multi channel feedback capture methods
- Contact us to discuss your real-time customer experience requirements.