As a student services team you are at the heart of the student experience; a central resource that unites activity across students' daily life.
As a hub of this activity, student services has also become a critical campus location for collecting student experience feedback.
Increasingly, the Student Services Hub provide a single point of contact for all student enquiries. With so many services being offered under one roof, it is more important than ever to ensure that the student experience is positive. However, as busy hives of information exchange, there isn’t much time to stop and ask students for their feedback.
Pulse surveys empower students to leave impulse feedback and tell you what is on their mind - almost without even realising they have done it.
Student friendly interactive feedback kiosks or online surveys can take the burden of survey administration away from front line staff. Kiosks in high traffic areas attract students on site whilst online surveys catch them away from the hub. The students’ opinions are captured and then collated on to a single dashboard for on demand reporting.
In addition to collecting insight from day to day appointments at the hub student feedback kiosks can be deployed to the wider university environment, including support at enrollment, public and student facing events and open days. You can switch the survey to suit the activity you are collecting feedback on.