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Improve the student experience

 HE establishments that want to better support students and improve learner participation are turning to our smart student feedback solutions to provide essential insights to guide decision making.

FREE EBOOK How to get more student feedback

 

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What really matters to your students?

Students need an environment in which to thrive; a place to enjoy with access to facilities and resources that support their development and growth. 

A high-quality student experience leads to outstanding achievement, progression and employability outcomes for all.

In-the-moment feedback, directly from your students, will help you to develop a provision that enhances their student experience on your campus.  

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The real Student Experience

What do your students think and say about your university?

Finding out what your students really think isn't easy, but our solution helps you get closer to them & find out where the weaker areas of the student experience lie

 CASE STUDY: PUTTING FEEDBACK INTO ACTION ACROSS CAMPUS SERVICES at University of Glasgow.

 

Admission & Events

Use feedback to make events more effective to ensure recruitment targets are met.

Open days and faculty events can utilise live alerts to respond to service issues in real time .

Recruitment teams can report on visitor "intent to apply" through simple rating questions.

  

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STUDENT SERVICES

Monitor referral services to ensure your students are getting the services they deserve.

Ensure students have the necessary access to well-being services and employment opportunities through monitoring awareness and usefulness of the available services. 

 

Our Solutions

We work with universities in the UK and internationally, gaining feedback on all aspects of the student journey from open days to libraries, sports facilities to catering.

With ViewPoint's help you can:

  • Increase quantity and quality of feedback from your students 

  • Create experiences that boost you up league table rankings with a reputation for delivering excellence

  • Identify issues in real-time to highlight sources of dissatisfaction

  • Show your students that you’re listening and acting on what you hear

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SECURITY MATTERS
With the level of cyber-threat increasing daily, it’s essential that your data is held and processed securely. We are ISO 27001 certified so you can be confident your data is processed and stored securely.
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ACROSS CAMPUS FEEDBACK
Gain insights on all your campus facilities – accommodation, libraries, student services and support. Our solutions offer the flexibility to tailor your questions to areas of focus whilst easily benchmarking services across campus.
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Our approach

Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop.
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1. Capture
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2. Analyse
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3. Improve
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Customers Love Us

"ViewPoint’s in-the-moment surveys are appealing to our students because they can answer them quickly and easily.

We want to understand the entire student journey, and immediate feedback is key."

Mark Potter
Head of Service Delivery, The University of Warwick

"We conducted some research to find out why people leave feedback, and gave options for future feedback systems. Using images, we showed the options available to us. The ViewPoint touchscreen was the overwhelming favourite amongst the staff, students and visitors we asked."

Max Scales
Graduate Project Officer for Student Services Directorate, University of Hull

“As responses are collected and analysed in real time, service managers are far better placed to react to feedback quickly."

Michael Marshall
Quality Co-ordinator, University of Exeter

Want to get more feedback?

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