Improving student experience through feedback technology
Universities across the UK use ViewPoint. It's different - really.
We have developed technologies that students love to use. Our award-winning feedback technologies are helping many universities - including Exeter, Leeds, Warwick and Loughborough, gain a deeper understanding of student and visitor opinion across campus.
Warwick University say, "Since capturing feedback through ViewPoint our ‘in the moment’ NPS has increased by around 15 points and has helped us to increase the number of ‘You said, we did’ moments based on our feedback"
View our package solutions here or contact us for a friendly discussion or bespoke quotation
Insight into the Student Journey
It is important not only to make the right first impression, but also continue to meet student expectations throughout their time on campus.
Our solutions fit neatly into the students’ environment to capture opinion in multiple ways. Whether you need a touch screen kiosk in high footfall areas, online web links, or a focused email survey, ViewPoint brings all the data in to a central hub for you to analyse and make decisions in real time.
Capture students across campus
Flexible surveys can capture campus wide or location specific feedback, such as from Catering Facilities, Libraries, Accommodation, Student Services and Retail outlets.
Capture the first term
Student drop outs are costly. Capturing student feedback can help to lower drop outs by understanding issues freshers are encountering: providing an opportunity to intervene with solutions before situations become critical.
Capture the small things
Success comes from valuing the importance of the small things which, done well, work together to create an outstanding experience.
Capture it first
Annual survey rankings convey a strong external communication message and influence the calibre of candidates applying for future intakes. The data, however, gives little insight in to the ‘why’ - why did students give high or low scores? With continuous feedback, institutions are empowered with actionable insights. Implementing improvement plans in response to the feedback received influences the ultimate 3rd year student score.
Capture a different customer
During the summer months, students are often replaced by corporate customers. Read more about capturing feedback from these customers.
Find out more about creating successful student surveys with our useful guide ready to download now :-
To read our blog about avoiding student 'survey fatigue' click here
Discover more about our survey solutions and range of reporting options.
Or contact us
Related Case Study
CRT’s student experience system is used throughout the university’s huge Streatham campus. Student Engagement Kiosks are sited in retail and food outlets, halls of residence, dining rooms and sports facilities and are gaining accurate and timely student feedback...