Poorly teddy showing patient experience improvement feedback solutions

Patient experience solutions

Understand quality of care from your patient’s perspective.

Measure patient experience and use insights to increase the wellbeing of patients, staff and visitors.

Nurse getting experience feedback from a patient in hospital bed

Giving every patient a voice

We know how important your FFT and patient satisfaction responses are to you, which is why we've introduced smart solutions to maximise your response rates.

Automated analysis of responses, including free-text comments, is managed in real-time, providing interactive dashboards for ward to board reporting.

Discover more about ViewPoint patient feedback solutions

 NHS Solutions

Our Solutions

  • Deliver highly accessible patient surveys
  • Supports Unify2 reporting
  • Automate analysis of data in real-time, including analysis of free text comments, at scale
  • Transform patient feedback into actionable insights to drive quality improvement
  • We are ISO 27001:2013 certified and NHS Information Governance Toolkit Level 3 Accredited.

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Happy, sad & indifferent customer

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Friends and family test

Our NHS Friends and Family Test (FFT) solution manages the process from end to end so that you don’t have to, freeing your staff up to focus on front-line care.

FFT compliance is a starting point, not the destination.

We will help you go beyond FFT to understand what’s really driving patient recommendation.



With the level of cyber-threat increasing daily, it’s essential that your data is held and processed securely. We are ISO27,001:2013 and NHS Information Governance Toolkit Level 3 certified - giving you assurance that we meet the highest standards of Information Governance.



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Customers Love Us

“Seeing the feedback through fresh eyes, away from the pressures on the ward we could really see how our processes were not fit for us OR our patients… we designed a new model the whole team could get behind. The difference has been amazing. The atmosphere has changed, and is commented on by regular visitors to the ward.”

Claire Boothroyd
Ward Manager, Mid-Yorks NHS Trust

"ViewPoint have provided an exciting and creative way to engage young children in their healthcare experience."

Kath Evans
Experience of Care Lead, NHS England

“The facility provided by CRT was identified as one which offered the total solution to the patient experience feedback capability that the Trust was looking for. The flexibility of survey design was particularly important, as we did not want to be tied to a small number of pre-set questions. Patient representatives have been involved in survey design which we feel is very important in ensuring we involve and engage our patients.”

Vikki Carruth
Deputy Director of Nursing, Surrey & Sussex Healthcare NHS Trust

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