Train moving in tunnel.jpeg

Passenger experience solutions

Using feedback to create the best passenger experiences.
Passenger Experience Overview

Increase passenger satisfaction with a simple survey.

Listen to passengers feedback to manage, improve and develop facilities they will rave about and revisit time after time.

Remain competitive

Continuous measurement of customer satisfaction can help you to remain competitive in the transportation industry and develop industry leading facilities.

 Read about how our feedback helped our customers in the rail & air transportation industry.

Our Solutions

  • Measure satisfaction in vital service areas.

  • Spot fluctuations in satisfaction and react quickly.

  • Drill down to understand when peaks and troughs occur & pin point the issues to resolve.

  • Improve amenities to fit the needs of passengers.

  • Suitable for all environments from check in to boarding, ticket office to retail outlets and anywhere in between.

Smiley faces for surveys

Feedback on the go

ViewPoint-Trend-ready-to-collect-passenger-feedback-on-a-concourse
Happy, sad & indifferent customer

Want to talk?

Contact us
Passenger feedback on railways

 

Listen to more passengers

"A huge leap in feedback with over 6,000 direct passenger responses a month from a single railway station." 

Get more feedback than ever before with immediate feedback that is simple for your passengers to give.

 

 

Create positive experiences

"Understand the value of service changes designed to improve their customers’ experience in the airport"

Design services that passengers love by using operational insights gained from passenger feedback.

 

READ: How Tui improved the passenger experience by "DISCOVERING WHAT MAKES PASSENGERS SMILE. "

 

Passenger feedback in airports-1
Passenger feedback at sea

 

Continuous improvement

"Using passenger satisfaction scores to gauge the loyalty of passengers and likelihood of them booking further journeys"

Increase passenger satisfaction and build brand reputation by using feedback insights to learn how well you perform.

Services-Boxes-Bg.jpg

Our approach

Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop.
Read More
progress-icon1.png
1. Capture
progress-icon2.png
2. Analyse
progress-icon3.png
3. Improve

Transport-Rail-platformSUCCESSFUL SOLUTIONS

 

ViewPoint passenger feedback technology has helped to ensure the experience is being improved across international airports and rail networks.

 

Read about our work with London Bridge, Dallas Airport and Manchester Airport.

 

Services-Boxes-Bg.jpg

Customers Love Us

Don't take our word for it. Here are a few comments from our customers.

"The customer survey information tells us accurately what our customers and shoppers are thinking. The solution lets us deliver real value to our store owners, giving them instant feedback to help sustain the highest standards of customer service."

Susannah Hart
Communications Manager, Specsavers

"Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition."

Naomi Shefford
Marketing, Shoe Zone
"ViewPoint’s solution was quick and easy to install… it’s been invaluable in enabling us to capture, track and report on our customer’s opinion, and gain insights that help us improve the student, staff and customer experience."
Mark Potter
Head of Service Delivery, Warwick University
“Seeing the feedback through fresh eyes, away from the pressures on the ward we could really see how our processes were not fit for us OR our patients… we designed a new model the whole team could get behind. The difference has been amazing. The atmosphere has changed, and is commented on by regular visitors to the ward.”
Claire Boothroyd
Ward Manager, Mid-Yorks NHS Trust

want to get more feedback?

let's talk

Read our blogs