Listen to passengers feedback to manage, improve and develop facilities they will rave about and revisit time after time.
Continuous measurement of customer satisfaction can help you to remain competitive in the transportation industry and develop industry leading facilities.
Read about how our feedback helped our customers in the rail & air transportation industry.
Measure satisfaction in vital service areas.
Spot fluctuations in satisfaction and react quickly.
Drill down to understand when peaks and troughs occur & pin point the issues to resolve.
Improve amenities to fit the needs of passengers.
"A huge leap in feedback with over 6,000 direct passenger responses a month from a single railway station."
Get more feedback than ever before with immediate feedback that is simple for your passengers to give.
"Understand the value of service changes designed to improve their customers’ experience in the airport"
Design services that passengers love by using operational insights gained from passenger feedback.
READ: How Tui improved the passenger experience by "DISCOVERING WHAT MAKES PASSENGERS SMILE. "
"Using passenger satisfaction scores to gauge the loyalty of passengers and likelihood of them booking further journeys"
Increase passenger satisfaction and build brand reputation by using feedback insights to learn how well you perform.
ViewPoint passenger feedback technology has helped to ensure the experience is being improved across international airports and rail networks.
"The customer survey information tells us accurately what our customers and shoppers are thinking. The solution lets us deliver real value to our store owners, giving them instant feedback to help sustain the highest standards of customer service."
"Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition."