In a new blog published by HappyOrNot "Why Less is More in Customer Experience Feedback" , Simon Rowland looks at feedback from the customers perspective.
CRT were invited to attend the AskHU One Stop Shop 2016 event at the University of Hull. The event’s objective was to bring together Student Services teams from across the country to discuss, share and review student services provision and best practice. The focus of the 2016 event was how to help, understand and support students; as both learners and customers.
CRT touchscreen kiosks have been highlighted as the feedback solution of choice in a recent survey, conducted on 150 students, staff and visitors of the AskHU helpdesk.
The convenience arm of the John Lewis group; little Waitrose, is working with research specialist CRT ViewPoint to engage with its customers in-store, at the point of experience.