The new ViewPoint Pulse is a stylish, portable 10” feedback kiosk designed to ease thoughts and opinions from customers or employees in-the-moment.
It’s been months in the making but we’re able to release our new look and feel today. We’re at an exciting stage of growth in a market that’s looking for easy ways to engage with their customers, service users and employees. The new ViewPoint logo, opinion bubbles and brand colours all combine to communicate a spring-fresh feeling.
In a new blog published by HappyOrNot "Why Less is More in Customer Experience Feedback" , Simon Rowland looks at feedback from the customers perspective. Simon explains how by asking a simple key question you can increase not just the quantity of responses but also the accuracy of them.
- New dashboard interface – shows a snapshot of all activity
- Intuitive design – making it simple and efficient to use
- Responsive images – Build in graphics to surveys quicker and easier than ever before
- Single sign-in for all areas of ViewPoint including survey creation
- New survey creation tool that includes drag and drop functionality
CRT, a leading UK based provider of in-the-moment, multi-channel feedback, has launched a new suite of tools as part of its ViewPoint™ customer experience platform upgrade.
HappyOrNot, global leaders in instant customer and employee satisfaction reporting, have partnered with CRT to supply innovative touch button feedback terminals to the UK market.
Last week CRT were invited to attend the AskHU One Stop Shop (OSS) 2016 event at the University of Hull. The event’s objective was to bring together Student Services teams from across the country to discuss, share and review student services provision best practice. The focus of the 2016 event was how to help, understand and support students; as both learners and customers.
Free whitepaper available to download now. This whitepaper has been created to help universities understand their students better. The guide examines the stages of survey creation and prompts the key issues to consider when designing questions.
CRT's touchscreen kiosks have been highlighted as the feedback solution of choice in a recent survey, conducted on 150 students, staff and visitors of the AskHU helpdesk.
As part of our continued commitment to lowering barriers for gathering customer feedback, our development team have updated the CRT online survey module. This important release offers respondents an enhanced experience when completing a ViewPoint survey - and enables customers to accurately maintain their brand identity online.