Automated voice surveys consist of a short after-service phone call with a series of concise questions that are answered by pressing a relevant button on the phone keypad. Where the personal touch is required, we provide a fully managed telephone survey where trained researchers make calls utilising a ‘guiding script’.
Customers can be directed to our online surveys by email, website, QR codes, till receipts or leaflets where they can complete the survey in their own time. Our responsive online surveys are universal, accessible by mobile, laptop desktop or tablet device. They can be fully branded to include logos, colours and images
You can either text a link to an online survey or text a short series of concise questions. Our SMS survey solutions are an effective, affordable way of delivering short, focussed surveys that generate high levels of feedback.
There's a little more complexity in multi-channel solutions, so why not get in touch with us for an intial discussion or email exchange about your requirements. We can share some of our knowledge and experience in providing more complex or integrated solutions, and listen to what you're hoping to achieve. We'll then work with you in creating a world-class customer experience solution.