Survey tablets are a valuable and efficient means for enabling patients to rate your hospital via the friends and family test question. But unlike paper or other methods, patients are finding the tablets so easy and quick to use that they are completing additional 'follow on' questions.
You can then feed-back the service improvements you've made automatically via the tablet's screen so that patients, carers and visitors all appreciate the work that's being undertaken. Patients love to receive feedback themselves - and this can further improve your friends and family test score.
Benefits of patient experience tablets:
Tablet Surveys - the future for patient experience
Patient experience tablet surveys are already in use right across the NHS. Their wide appeal and accessibility means they will play an ever growing role, especially as the NHS reaches to become paper-free in 2018.