Tablets are now being used in thousands of NHS settings to capture patient experience feedback. In fact, last year over 12 million responses were managed from patients, carers, visitors and staff. Patient feedback via tablets is all part of our multi-channel patient feedback system.

    Friends and Family Test +

    Patient Experience Tablet SurveysSurvey tablets are a valuable and efficient means for enabling patients to rate your hospital via the friends and family test question. But unlike paper or other methods, patients are finding the tablets so easy and quick to use that they are completing additional 'follow on' questions.

    You can then feed-back the service improvements you've made automatically via the tablet's screen so that  patients, carers and visitors all appreciate the work that's being undertaken. Patients love to receive feedback themselves - and this can further improve your friends and family test score.


    Benefits of patient experience tablets:

    • You can use existing tablets or we can provide a range of options
    • Windows, iOS (Apple), or Android - complete flexibility with ViewPoint™
    • Highly mobile – multi use, ward, community, shared services, staff surveys, audits...
    • No additional data inputting – fully automated
    • Accurate data – Valid8™ guarantees data integrity
    • Around the clock feedback – timed responses throughout the day/night to pin point service improvements
    • Inform the respondent via info screens – ‘you said, we did’ and patient/carer information
    • Highly accessible - include the widest possible demographics

    Tablet Surveys for Patient Feedback

    Tablet Surveys - the future for patient experience

    Patient experience tablet surveys are already in use right across the NHS. Their wide appeal and accessibility means they will play an ever growing role, especially as the NHS reaches to become paper-free in 2018.


    Customers Love Us

    “The facility provided by CRT was identified as one which offered the total solution to the patient experience feedback capability that the Trust was looking for. The flexibility of survey design was particularly important, as we did not want to be tied to a small number of pre-set questions. Patient representatives have been involved in survey design which we feel is very important in ensuring we involve and engage our patients.”
    Vikki Carruth
    Deputy Director of Nursing, Surrey and Sussex Healthcare NHS Trust
    “ViewPoint have provided an exciting and creative way to engage young children in their healthcare experience”
    Kath Evans
    Experience of Care Lead for NHS England
    "Our work with ViewPoint enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses."
    Hayley White
    Patient Experience Officer with Royal Free and Barnet and Chase

    Want to get more feedback?

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