ViewPoint Patient Feedback System

Our integrated multi-channel products and services are designed for you. 

    The ViewPoint patient experience feedback system

    We started working with the NHS in 2001 and now help hundreds of Patient Feedback Systemsorganisations measure patient satisfaction. The proven accuracy of results gathered now informs improvements to patient experience across the UK.

    Our ViewPoint Platform sits at the heart of the services that we provide. The flexibility of our real-time patient feedback system enables our customers to securely create their own surveys in ViewPoint, deploy them to various patient survey devices and then easily and securely upload the feedback data to create a whole series of different survey reports. Reports are highly configurable and enable clear presentation of responses in graphs, charts and text.

    We also offer ‘Managed Services’, where any or all aspects of the patient survey or audit process can be managed on your behalf. This is an aspect of our service and support which many hospital trusts find very helpful. You have the tools to manage your patient feedback and patient surveys but can also call on us for that extra support when needed.

    Survey Design, Reporting or Integration

    We can hold training workshops on survey design, testing and validation. We can work with you to ensure the reports and dashboards show exactly what you want them to show. We can set up Live Alerts to inform you of service level drops, complaints or other service issues based on parameters determined by you. We can provide the expertise to integrate ViewPoint with your existing systems and infrastructure. We fully support you through our implementation services. 

    Multi Channel Patient Data Capture

    Patient Feedback System from CRT

    Our award winning patient experience feedback solutions provide you with total flexibility in patient feedback collection channels, systems integration or stand alone options. We enable you to capture feedback, analyse data, report information and improve your services. Over 70 NHS trusts work with us.

    Our patient feedback system is a highly secure web-based application, comprising:

    • Easy to use tools for managing patient surveys, staff surveys and audits
    • Full product support: online helps, manuals and telephone support
    • Genuine flexibility in service levels and solution design
    • Self Service or Managed Service options
    • Powerful and flexible survey design and management
    • Multi channel patient data capture options
    • Flexible reporting solutions for Board level or Ward level insights
    • Interactive dashboards designed for you
    • Integration with your existing reporting tools

    You can contact our health team on 02476 608830 or by clicking here


    Customers Love Us

    “Seeing the feedback through fresh eyes, away from the pressures on the ward we could really see how our processes were not fit for us OR our patients… we designed a new model the whole team could get behind. The difference has been amazing. The atmosphere has changed, and is commented on by regular visitors to the ward.”
    Claire Boothroyd
    Ward Manager, Mid-Yorks NHS Trust
    "ViewPoint have provided an exciting and creative way to engage young children in their healthcare experience."
    Kath Evans
    Experience of Care Lead, NHS England

    “The facility provided by CRT was identified as one which offered the total solution to the patient experience feedback capability that the Trust was looking for. The flexibility of survey design was particularly important, as we did not want to be tied to a small number of pre-set questions. Patient representatives have been involved in survey design which we feel is very important in ensuring we involve and engage our patients.”


    Vikki Carruth
    Deputy Director of Nursing, Surrey & Sussex Healthcare NHS Trust
    “ViewPoint gives us excellent Patient Experience evidence and has enabled us to demonstrate that we have robust mechanisms in place to gather and act on the feedback…ViewPoint has developed specific reports that utilise the exact scoring used in the NHS Employers Engagement Toolkit, which has been extremely helpful”.
    Corinne Aspel
    Lead Senior Nurse, Patient Experience at Tees, Esk and Wear Valleys NHS Foundation Trust

    Want to get more feedback?

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