Featuring our Valid8™ data integrity software, you’ll have peace of mind that any unattended kiosk-based surveys you manage will deliver accurate and validated results that are protected from false survey responses, such as children playing on the kiosks.
As part of a total health solution for patient feedback, the kiosks capture data in real-time and the ViewPoint patient experience platform delivers that feedback in easy-to-read Dashboards and Reports designed for each department. If you require a live data feed direct to your own reporting tools, then we securely deliver that too.
Friends and Family Test
Patient experience kiosks are brilliant for the friends and family test question. Kiosks can be situated on table tops, counters, trolleys, wall mounted or stand alone and we can advise on and supply all options. And we can alert you with updates on response volumes.
The key benefit of using a survey kiosk for the friends and family test is that follow-on questions are easily included, providing you with rich insights into where your hospital can make service improvements. Then you can feed-back (also via the screen) the service improvements you've made so that patients, carers and visitors all appreciate the work that's being undertaken. This is a vital 'feedback loop' to assist you in improving your friends and family test score.
Benefits of a patient kiosk survey
ViewPoint survey software powers a range of patient experience kiosks, which we can provide for you or you can purchase yourself. Our services enable you to self-serve utilising our web-based patient feedback platform, or alternatively we provide managed services – where we can look after every aspect of your patient engagement.
From a single event, where you rent our devices and services – to a rolling long term placement across your hospitals – we can meet every aspect of your kiosk survey and data capture need. For example, we can set up an interactive survey to specification, deliver and collect the survey kiosks and provide the analysis and reports almost instantly.
And if you already have patient kiosks within your organisation, ViewPoint survey software can be installed within that environment to utilise your existing hardware and provide great value to the NHS.