Track service levels, customer or staff satisfaction or other simple ratings with the HappyOrNot feedback device that can be placed anywhere, with the minimum of disruption.
Customer and staff survey solution
- Simple to use
- Easy to install
- Push button terminal
- 2 to 3 year battery life
- Automatic mobile data transfer (no wifi or LAN needed).
Track happiness amongst customers and/or staff satisfaction over time - and view their responses in a secure online dashboard. You can set auto-email reports too so this key information is delivered direct to your inbox. What's more, if you implement HappyOrNot as part of a wider CRT customer experience solution we can combine your reporting, add free text comment capture, advise on service improvements or supply other managed services.
You can get a HappyOrNot smiley terminal quote here
You can get a Touch Screen smiley device quote here
Are your customers Happy Or Not?
This might be the ideal device to start with on your customer feedback journey - and we're here to help you. Call or email us to chat about what you want to achieve. We provide a range of different methods for gaining feedback from your service users, customers, visitors or staff. All these data 'channels' can work together - and feed into our ViewPoint customer experience platform. Reporting on your data is then easy, as it's all in one secure place.
HappyOrNot devices are in use across the UK and in 90 other countries! You've probably seen them in airports, PC World or IKEA. They allow you to monitor customer satisfaction hour-by-hour and that's why airports, shops, hospitals and many employers use them as a simple means for collecting real-time feedback.
Reports are simple to understand and show satisfaction over time, right down to hour-by-hour. They are accessed by secure log-in to your online portal and you can also schedule periodic emailed reports if that's easier for you or colleagues - and real-time alerts are an added feature.
All you pay is a single set up and delivery fee and an annual subscription and rental charge. Please get in touch for a quotation and more information.
Read an article on customer experience feedback
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