Continuous customer feedback can be a powerful and effective tool, that

  • Alerts you to peaks or dips in service

  • Monitors the impact of external factors with time stamped data

  • Provides rich data

  • Builds loyalty

  • Supports continuous improvement programmes

5 tips for getting continuous in-the-moment feedback right

Read our top tips to help you avoid the pitfalls of asking for regular feedback and start to benefit from regular customer insight flowing in to your organisation.