Mobile Phone SMS texts or Smart Phone surveys
Capturing feedback via customers’ mobile phones has instant rewards. For many people their mobile phone is an essential tool and it is never far away. Increasingly, phone usage fills downtime and you can utilise this by sending a short series of text messages or text a link to smartphones. Customers can then offer you the feedback you need using their favourite device at a time and location to suit.
Benefits of Text Messaging Surveys
- High response rates – text messages have become an accepted communication
- Total honesty in responses given – no human interference
- No staff resource required – text messaging surveys are fully managed for you
- Invited and reactive options – text messaging surveys can be initiated by the respondent or CRT
- Around the clock feedback – timed responses throughout the day/night
- Customer, visitor and loyalty card/scheme insights – build brand loyalty and customer knowledge
Our ViewPoint survey platform powers a range of data capture channels and text messaging surveys can form a key part of your solution. Our services enable you to utilise our web-based Dashboards with managed services from our team of customer experience experts. We can look after every aspect of your customer, visitor or patient feedback; from helping to design your strategy to understanding the results.