Online survey campaigns or QR code surveys
Online feedback surveys are fully flexible. Customers can be directed to the survey by email, website, QR codes, till receipts or leaflets where they can complete the survey in their own time. This gives the customer the opportunity to spend more time on the survey and expand n any answers given. Our responsive online surveys are universal, accessible by mobile, laptop desktop or tablet device.
Online customer feedback surveys can be fully branded to include logos, colours and images, which helps to connect the respondent to the brand.
Benefits of ViewPoint Online Surveys
- Good levels of open-ended responses – rich text feedback provides a voice of the customer
- Total honesty in responses given – using the public mode, total privacy is guaranteed
- No staff resource required – unattended survey solution
- Invited and reactive options – total flexibility
- Around the clock feedback – timed responses throughout the day/night
- Customer, visitor and loyalty card/scheme insights – build brand loyalty and customer knowledge
ViewPoint Survey Software powers a range of data capture channels including Online customer feedback Surveys.