• CRT ViewPoint, Orchard Court 2, Binley Business Park, Coventry
  •  02476 608 830 

Multi Channel Customer Feedback

Helping you capture customer feedback


Whatever your customer feedback requirements we have a capture method suitable. Our multi-channel feedback solutions are integrated with our award winning ViewPoint CX Platform, designed for ease and speed of use.

Read more about capturing customer feedback in our E Book "Methods for Measuring Satisfaction & Increasing your Feedback Reach"

Download E Book

Multi channel customer feedback

Finding the perfect capture method requires careful consideration of the type of feedback you require, who you are capturing feedback from and where you wish to capture it. CRT’s expert team can help you to choose the capture method that will deliver the quality and quantity of responses you need.



CRT’s solutions include Touchscreen Kiosks, Touch screen tablets, Online, Paper, Telephone and Text messaging. All feed in to CRT’s ViewPoint platform, collating all the responses together - regardless of how they were captured.


Waitrose, Renault, Manheim, the NHS, Universities and many other companies benefit from our multi-channel customer experience system. 

Customer Feedback Channels

Read more about each of the channels :

Where to next...

Read "Ten Tips on how to write a Customer Experience Survey" 

Read about reporting customer experience results to feed improvement strategies

Discover more about our work with Specsavers

Or contact us