Customer feedback kiosk - realtime insight
Access your customers’, non buyers' or employees' thoughts and opinions as they visit your store, venue or facilities. A customer feedback kiosk offers you just that with in-the-moment feedback that can be uploaded and analysed within a matter of seconds.
CRT’s Feedback Kiosks
can be located anywhere
attract your customer's attention through branded graphics
provide a natural and simple method to give feedback.
Our ViewPoint Customer Experience Platform enables you to manage your kiosk surveys and receive dashboard or scheduled reports on demand. We provide a range of ways to buy, from predefined packages to get you started quickly to bespoke solutions tailored entirely to your feedback and reporting needs.
Read more about the ViewPoint Pulse and ViewPoint Curve Feedback Kiosks
Customer Feedback Kiosk Benefits:
- In-the-moment feedback – proven to be more reliable than feedback given 24 hours later. (source: Gartner)
- Total honesty in responses – no human influence or bias with kiosk surveys
- Capture employee, non-buyers and visitors – not only customers
- Live alerts can be triggered to highlight instances of concern
- Respond to customers through info screens – ‘you said, we did’ and marketing messages
- Valid8™ guarantees data integrity by uniquely assessing the human-to-machine interface
Floor, Desk or Wall Mounted Customer Feedback Kiosks
Kiosks are flexible to suit the environment they need to operate in. We have options for desk mounted, wall mounted or floor standing terminals.
Our customers in NHS and private hospitals, retailers, leisure centres, attractions, museums, universities and colleges, councils and the emergency services have all benefited from capturing feedback on touchscreen kiosks.