See below a list of our most frequently asked questions.
Only alongside our other offerings – we don’t do it “stand alone”. If you already have some of our other device based offerings please talk to us about your requirements.
It’s your choice. We provide a fully managed solution where we create your surveys for you and we provide a self-serve option giving you the option to create your own surveys from a number of pre-set templates
Our ‘managed service’ solution allows you to specify tailored, eye-catching surveys with multiple question types, question and answer routing options, use of images, your own colours and branding, and so on. We can help you deliver relevant and attractive surveys that will really engage your users.
Our self-serve solution is based on templates to make it simple for you.
No. We support all question types (ratings question, free text, etc.) and we provide alternatives to our standard range of smileys; if you prefer stars or ticks, for example, we can do it
That depends on the environment. We provide a range of devices to cater for every situation. If you’re unsure of which one to go for, we’ll be happy to help you choose – just give us a call.
Our freestanding Pulse device is a very popular solution for events. It’s light weight and portable, it can operate off battery or mains power and it’s attractive and eye catching, generating lots of responses.
We ship worldwide.
We have local presence in the US and Middle East. We ship direct from the UK to all other locations.
Our data is held in a secure, specialist data centre in the UK. If you are outside of the UK and you require your data to be held “in country” please contact us.
You own your own data. We manage it on your behalf.
In the majority of cases, GDPR will have no impact as only anonymous data is collected. Where there is a requirement to collect personal data, we can advise on GDPR considerations and what steps are required to ensure compliance. We are GDPR compliant and ISO 27,001:2017 certified.
Providing you have an internet connection, you can access your data at any time. Your data is available for reporting via a simple, secure web-portal log-on. From your reporting dashboard account, you can download your data.
Feedback data is encrypted using 256-bit AES encryption. It is never transferred or stored without being encrypted.
We provide configurable live alerts to provide you with instant notification of key feedback events. You control the parameters ensuring that you only get the alerts you need.
You can share your data at the click of a button from your own live reporting dashboard.
We provide you with complete flexibility to set permissions, for example based on role or location, so that you can precisely determine who sees what data.
We provide free-text analysis as part of our reporting suite.
You have the choice to either lease or buy.
No, you can only buy the hardware together with a software licence.