"For the past 3 years ViewPoint have delivered us event feedback that streamlined effortlessly into our Vision and Sales Summit Conference events. We find the team easy to work with, they are responsive to our needs and offer specialist advice to improve our processes."
Madison Holmes, Experian Event Specialist
Experian's VISION and Sales Summit Conference events have a reputation of delivering value to delegates, and the team want to ensure that the standard remains high.
As a technological organisation, an innovative solution that matches their brand identity is essential.
Once installed the solution manages itself, enabling the event team to focus on other aspects of the day, safe in the knowledge their feedback is being held in a secure online dashboard for post event review.
Every delegate is invited to rate every session they attend for content and delivery. This information is used to plan future events.
Simon Lovell who attended the Experian event on behalf of ViewPoint explained
“Experian’s approach to gaining feedback is text book. The survey is focused and simple, the devices are located in all the right places, results monitored and tweaks made as necessary.
It was clear from the start, the whole team were really behind the solution, from the speakers themselves who all concluded their sessions with a slide asking visitors to visit the kiosks; to session hosts who were tasked with encouraging use at the session doors.
As the survey was so simple to complete as delegates filed out of the room, response rates were an inevitable success.”
Experian’s flagship annual events attract visitors from far and wide.
Visitors come to gain the latest insights and information that help them solve their greatest business challenges.
The large-scale events held over 3 days have multiple sessions, ranging from 30 delegates to well over 100, and each session must provide maximum value for the paying participants.
Guaranteeing and monitoring this year after year was a big concern for the event organisers who needed a simple solution with minimal effort from their team.
Giving the project team the time to focus on the results rather than the process of collecting feedback.