Lots of attendees at an event or conference

Event experience solutions

How do you know if you’ve met your delegates’ expectations unless you ask? How can you be sure to exceed your delegates’ expectations at the next event without feedback from the last one?

Delegates at an event

Great events begin with feedback

Simply capture delegates' thoughts as they arrive or leave your event, and quickly get all the insight you need to create events people love to attend!

Better understand delegate behaviours and gauge market opportunities. Build loyalty and enhance your brand.

All through smart feedback!

 

Our Solutions

  • Gives you the information you need to understand what it takes to create events that people will talk about and want to come back to

  • Alerts you to issues in real time - for example if there are issues with washroom facilities or event signage

  • Provide satisfaction data to use in further event marketing activities

We take care of everything - from your brief we set up your kiosks, deliver to your conference or event, take care of all reporting requirements and look after feedback device collection.

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ViewPoint Pulse asking the question - how was your day
Happy, sad & indifferent customer

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Our approach

Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop.
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1. Capture
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2. Analyse
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3. Improve
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Customers Love Us

"The customer survey information tells us accurately what our customers and shoppers are thinking. The solution lets us deliver real value to our store owners, giving them instant feedback to help sustain the highest standards of customer service."

Susannah Hart
Communications Manager, Specsavers

"Such low-cost and yet high-value feedback is immensely helpful in getting closer to our customers. Being able to respond to their expectations will help to keep Shoe Zone ahead of our competition."

Naomi Shefford
Marketing, Shoe Zone

"Gaining feedback at the point each aspect is experienced gives us a more accurate insight into customer attitude and opinion. The touchscreen survey kiosks give us the opportunity to engage with everyone who is on site."

Becky Humphries
Genting Arena
"ViewPoint’s solution was quick and easy to install… it’s been invaluable in enabling us to capture, track and report on our customer’s opinion, and gain insights that help us improve the student, staff and customer experience."
Mark Potter
Head of Service Delivery, Warwick University

Want to get more feedback?

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