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Case Studies

    Our customers' experiences

    ViewPoint work with customers internationally to help them understand their customers better. You can read their stories here.


    Get in touch so that we can help you too.

    Businessman at airport looking at airplane taking off
    Passenger experience

    Discovering what makes passengers smile.

    TUI use in-the-moment passenger feedback to understand the impact of service improvements without influence by other factors that affect passenger feedback at the airport. 

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    Glasgow University

    Putting feedback into action across campus services

    University of Glasgow use ViewPoint Feedback Kiosks to collect student experience feedback across campus services including retail, accommodation & sport.

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    Feedback onboard P&o Ferries-1
    Passenger experience

    Helping P&O strengthen relationships with passengers

    Working with P&O to strengthen relationships with passengers as they travel between posts in the UK, Ireland and mainland Europe. In-the-moment feedback delivers powerful insights to customer experience teams in order for them to improve services.

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    experian-feedback case study
    Event feedback

    Simple event insight

    ViewPoint help Experian manage and maintain the reputation of their VISION and Sales Summit Conference events through in-the-moment session feedback, in order to ensure ongoing value and secure future event success.

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    University of Warwick Feedback kiosk-1
    Student experience

    A continuous flow of intelligence at the University of Warwick.

    ViewPoint surveys provide Warwick with a continuous flow of intelligence, enabling them to regularly refine and improve their offering and maintain their successes in University league tables. 

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    Mid Yorkshire NHS trust-1
    Employee Experience

    Giving staff an opportunity to shape the solutions to their problems led to an increase in satisfaction and morale at Mid Yorkshire NHS Trust.

    Claire Boothroyd noted “The difference has been amazing. The atmosphere has changed, and is commented on by regular visitors to the ward.”

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