That's why we've developed ViewPoint™ - a multi channel customer satisfaction survey system that's now used by major UK brands including Waitrose, Volvo and the NHS, as well as many smaller companies. ViewPoint has also won the IBM innovation award.
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Systems for Customer Satisfaction Surveys
So what should you look for in a customer survey system?
At ViewPoint, we care about what our customers are trying to achieve and take a keen interest in their requirements. Our ViewPoint customer satisfaction system is world-class, but is still only as good as the customer implementation. That's why we firstly look with you at your current and future customer feedback challenges. Then we provide a draft proposal which we can further define together. Finally we present a total solution and show how this might develop with you in future.
We'd love to hear from you so please browse our site further or get in touch with us.
Get in touch today for more information on customer satisfaction surveys that work.
“ViewPoint’s feedback solutions have been invaluable…(they) have given us a simple yet powerful set of consolidated, near real-time customer data to enhance the overall experience and help us make real improvements to our service offering.”