Our customer satisfaction kiosks or podiums are in use across the UK and internationally by organisations that want to demonstrate their commitment to customer care. The podium itself shows that you want to engage with your customer. As feedback is received, our survey software filters and analyses the data. Customer satisfaction reports are then instantly available via our interactive dashboards, including free text comments and sentiment analysis.
Our customer survey solution comprises of three main elements:
ViewPoint is a multi-channel feedback platform and our podiums form part of a range of customer satisfaction solutions. We provide end-to-end solutions, hardware, software and services.
Our survey software is cross-platform, therefore if you have your own devices running Windows, Android or iOS, you will be able to utilise our services.
If however you require an end-to-end survey solution, where we also provide and support your customer satisfaction podium, we can help. We have a full range of mounting options and touchscreen sizes - please get in touch for more information.
One important element of our unique and award winning solutions is that our Valid8™ systems can detect whether the respondent is taking the survey seriously. A child messing around or someone trying to skew the results is detected. Without this patented validation system, feedback data from touch screens risks being inaccurate.
We work with many small and large companies including BP, Experian, TUI, Waitrose, Specsavers, GLL and many NHS hospital trusts.