Improve the Member Experience
Sports and Leisure Management (Everyone Active) and Greenwich Leisure (GLL) recognise ViewPoint is an essential tool for reaching out to their Members and responding to members and visitors needs. By using kiosks, tablets, text messaging and targetted online surveys, fantastic levels of informative customer intelligence is gleaned.
Leisure Centre Surveys
ViewPoint customer surveys are simple to set up and we support you all the way. With support from the team at CRT, health and fitness centres are able to run engaging surveys and questionnaires - and feed-back the results through built in information screens. This two way engagement tells member and visitors that their views really matter - which means they provide even more insights for you.
The automated reporting that ViewPoint provides will ensure that the information you want to see is presented clearly and effectively - when you want to see it. And of course our research experts are on hand should you require and help and assistance in service improvement strategies.
Contact us for a presentation, brochure or just a friendly chat to exlore the options.
Related Case Study
Everyone Active is a well established and fast expanding UK company providing leisure management services. With over 120 leisure centres and a growing portfolio, Everyone Active values its customers and strives to provide a first class service.
Everyone Active wanted to understand its customers better and then improve member and visitor satisfaction levels.