Financial Services companies are under real pressure to be seen to be open and transparent to all stakeholders – particularly members of the public.
CRT provides award-winning survey tools for banks, building societies, mortgage lenders, investment houses, insurers and pensions providers to engage effectively with customers and clients alike.
When customers visit a branch, or office, ViewPoint customer feedback solutions provide an immediate and efficient way of capturing customer data about service level expectations; product knowledge; service experience feedback; contact details; and wider demographic information.
Customer Feedback that works
Promoting a strong, coherent and ethical corporate identity to all stakeholders is an important priority for all financial services companies.
ViewPoint surveys replicate and reflect the brand in full and ensure the customer is aware that you’re taking a keen interest in them.
All our surveys are designed so they are highly interactive and engaging – giving you the maximum opportunity to communicate more effectively with customers about, for example, special deals, opening times and the latest product information.
For more than 10 years, ViewPoint has been used as a survey and feedback solution by some of the biggest names in the financial services sector, including The Bank of England.
Please don't hesitate to contact us for an initial free consltation.