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Case Studies

Manheim UK

A transformational Customer Experience Programme is now at the heart of the company’s UK business strategy. In simple terms, it requires Manheim Remarketing UK’s 1,500 employees to do everything they can to make the buying experience simple

The Friends and Family Test

Our approach is to place the needs of our NHS partners’ first by helping them identify the best feedback methods for their environment

Passenger Transport Survey

London Underground carries more than one billion passengers a year - as many as the UK's entire National Rail network. Three and half million journeys are made each day spanning 11 lines, 270 stations and 500 trains.

Police Public Engagement

Leicestershire Police provides a police service to the people of Leicester, Leicestershire and Rutland, covering an area of over 965 square miles and a population of nearly one million. There is a rich diversity of communities all with their own policing needs.

Vital Signs Care Cards

A Case Study on NHS Feedback

The Vital Signs Care Cards feasibility study was undertaken by the North West Strategic Health Authority. The objective was to capture NHS patient feedback to help understand the emotional priorities and needs of patients and the concerns of their friends and families and/or carers.

Inspiration North West commissioned Customer Research Technology (CRT) and Organisation Development Services (ODS) Ltd to support the vital signs care card project throughout the feasibility study.

General Practice Surveys

NHS Bolton PCT provides primary care services to Bolton's population of 261,000. One of the most important channels for offering primary care in the area is through their 91 PCT contract GP Surgeries. The Derby Practice is a typical GP practice serving the local community, with a wide range of demographics utilising their services including children's health, family planning, heart diseases and maternity services.

NHS Trust - Patient Experience

Surrey and Sussex Healthcare NHS Trust operates across eastern Surrey and NW Sussex.

Its major site is East Surrey Hospital and it also provides a range of services at Crawley, Dorking, Caterham Dene and Horsham hospitals in partnership with the Primary Care Trusts which own and manage those sites.