Discovering what makes passengers smile.
TUI use in-the-moment passenger feedback to understand the impact of service improvements without influence by other factors that affect passenger feedback at the airport.
Putting feedback into action across campus services
University of Glasgow use ViewPoint Feedback Kiosks to collect student experience feedback across campus services including retail, accommodation & sport.
Helping P&O strengthen relationships with passengers
Working with P&O to strengthen relationships with passengers as they travel between posts in the UK, Ireland and mainland Europe. In-the-moment feedback delivers powerful insights to customer experience teams in order for them to improve services.
Simple event insight
ViewPoint help Experian manage and maintain the reputation of their VISION and Sales Summit Conference events through in-the-moment session feedback, in order to ensure ongoing value and secure future event success.
Giving staff an opportunity to shape the solutions to their problems led to an increase in satisfaction and morale.
Claire Boothroyd noted “The difference has been amazing. The atmosphere has changed, and is commented on by regular visitors to the ward.”