Sad to Happy row of 3 people

Our Approach

Feedback cycle, Capture, Analyse and Improve by ViewPoint


Capture feedback and give your customers a voice using our smart real-time solutions

  • Engaging surveys that are fun to complete
  • Feedback solutions that are accessible for all ages and abilities
  • Capture perceptions at the point of interaction
  • Multi-channel, blended approach to maximise responses
  • ‘Always-on’, real-time feedback
  • Advanced survey logic
  • Patented Valid8™ protection guards against misuse
  • Fully branded
  • Wireless or secure 3G connection


Intelligent Analysis to give you smart insights to transform service

  • Access your results 24/7 through our configurable dashboards
  • Pinpoint issues in real-time using our live alerts
  • Address and resolve service issues straight away
  • Categorise, quantify and analyse open-ended responses at the click of a button
  • Use machine learning to analyse unstructured data at scale


Improve customer happiness, employee wellbeing and your bottom line

  • Make smarter decisions and quickly prioritise improvements that will have the greatest impact
  • Get the right insights to the right people to drive business decisions
  • Know what changes are having most effect by measuring and verifying improvements
  • Harness the power of your people’s ideas
  • Gain a return on investment through happy customers and committed employees
  • Watch your bottom line grow

Customers Love Us

"Our work with ViewPoint enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses."
Hayley White
Patient Experience Officer, Royal Free and Barnet and Chase
"Alongside the post-event feedback, the information collected via CRT's ViewPoint solution equips our team with the knowledge to make recommendations to the senior management team at our venues."
Becky Humphries
Genting Arena
"ViewPoint’s feedback solutions have been invaluable for us to better capture, track and report on our customer’s opinion, and hence develop insights more quickly and effectively into our student, staff and customer experience."
John Carter
Service Delivery Manager, University of Warwick

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Contact us

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