A touchscreen device that enables customers to leave quick, instant & impulsive feedback in the moment. We call them feedback kiosks. But it seems that not everybody does.
Improving outcomes for students is at the forefront of student services team agendas. Outcomes can be greatly improved by ensuring the student experience offers the greatest opportunity to focus on studies and access resources, creating an environment where they can grow and develop as students. However, how students are feeling, how they rate services, and the support they receive can be difficult to quantify.
Gartner have identified the top 10 habits of customer-centric organisations and you can listen here:
The first 2 habits are all about listening to customers and giving them feedback to show that we really are listening. This idea of continuous customer feedback and continuous feedback to customers is not new, but it is vitally important. We all want to know we’re being listened to and as Gartner go on to say, we want to know why the feedback is being asked for and how it’s going to be used.
Event feedback and surveys that are designed to capture delegate responses 'in-the-moment' are the best way to get great value, in terms of both quantity and quality of feedback – two major considerations for any feedback programme.
In our busy world, where our time is so under pressure, we guard ourselves against anything that might add more to the workload, and that includes giving feedback!
If you could find the answer to one question what would that question be?
Apart from the big questions such as ‘why are we here?’ or ‘what are tonight’s lottery numbers!?’ I wonder what you would like to know for your business? If you could get insights in to the niggling questions that might hold the keys to business growth, better outcomes, more loyal customers - WHAT QUESTION WOULD YOU ASK?
Feedback provides the answers to the many questions we have and when done well will provide the data and insight we need to make the right changes.
Is that really a big deal? Well it means you have flexibility to place them where they will best serve your requirements. It means they're quick and easy to implement which saves time and money.
(Wall and counter top versions are available too!)
According to a report from American Express, three in five Americans (59%) would try a new brand or company for a better service experience. This reflects an emerging global trend.