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Claire Moseley

Claire Moseley
Claire is part of the marketing team here at ViewPoint

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Showing Appreciation to those those around us

The coronavirus has triggered an unprecedented time in our lives. As we all feel our way though the period it is inspiring to see the out-pouring of appreciation to those members of our society that are doing everything they can do to try and keep us safe.

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Don’t compromise on feedback

You wouldn’t compromise on the service you offer your customers, so why compromise on solutions designed to get their feedback? You shouldn’t. And with a fully flexible customer feedback solution you don’t have to.

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Do you know if your employees are engaged? What to ask to find out!

There is an undeniable correlation between the levels of employee engagement and customer satisfaction. It’s simple: make employees happier and your customer experience efforts will be rewarded.

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It’s a feedback kiosk … or is it?

A touchscreen device that enables customers to leave quick, instant & impulsive feedback in the moment. We call them feedback kiosks. But it seems that not everybody does.

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How to measure the student experience in order to improve outcomes

Improving outcomes for students is at the forefront of student services team agendas. Outcomes can be greatly improved by ensuring the student experience offers the greatest opportunity to focus on studies and access resources, creating an environment where they can grow and develop as students. However, how students are feeling, how they rate services, and the support they receive can be difficult to quantify.

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What to ask and when for good quality Event Feedback

Event feedback and surveys that are designed to capture delegate responses 'in-the-moment' are the best way to get great value, in terms of both quantity and quality of feedback – two major considerations for any feedback programme.

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The pulse of employee engagement: can you afford not to take it?

Your employees are the life blood of your organisation. Whether they are customer facing, office based or at the heart of your production line, each employee can hold the key to your business growth. Capturing the insights employees hold can drive exponential growth and performance through better engagement, process improvements and higher staff retention.

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Get the answers to your questions thanks to feedback

If you could find the answer to one question what would that question be?

Apart from the big questions such as ‘why are we here?’ or ‘what are tonight’s lottery numbers!?’ I wonder what you would like to know for your business? If you could get insights in to the niggling questions that might hold the keys to business growth, better outcomes, more loyal customers - WHAT QUESTION WOULD YOU ASK? 

Feedback provides the answers to the many questions we have and when done well will provide the data and insight we need to make the right changes.

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8 things you should know about feedback kiosks

 
1. They’re free standing

Is that really a big deal? Well it means you have flexibility to place them where they will best serve your requirements. It means they're quick and easy to implement which saves time and money.

(Wall and counter top versions are available too!)

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Myths about feedback to forget in 2018

There are many misconceptions about feedback. Here we tackle some of the common ones and explain why you should revisit your feedback plans.

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