• CRT ViewPoint, Orchard Court 2, Binley Business Park, Coventry
  •  02476 608 830 

Our strategic partnerships enable our public and private sector customers to benefit from world-class survey and feedback standards and scale.

Today, our strategic partners include:


Happy or Not

HappyOrNot satisfaction surveys


HappyOrNot are the global leader in instant customer and employee satisfaction reporting. Established in 2009, HappyOrNot deliver award-winning service and innovative solutions to help organisations improve their customer and employee happiness by asking a single question and measuring performance over time. CRT are a leading UK partner for HappyOrNot.

You can find out more by visiting www.happy-or-not.com




The Institute of Customer Service

ICS members
As a partner with the ICS, we have provided the institute with feedback solutions at national events and to other member organisations. We are proud to share their values and work alongside them, ensuring best industry practice and expert consultancy go hand in hand.


Patient Perspective


CRT and Patient Perspective have worked in partnership since 2010 with NHS Acute, Community, Mental Health and Ambulance Trusts  and with independent healthcare providers where mixed-mode surveys are requested – providing an integrated, tailor made approach combining postal, kiosk, tablet, SMS and online surveys.

You can find out more by visiting: www.patientperspective.org



Ipsos MORI

Ipsos MoriIpsos MORI, part of the global Ipsos Group, is a leading UK-based research company with a global reach. It is one of the most respected names in the research industry – and is a heavyweight brand.

We work closely with Ipsos MORI and have provided, in partnership, a wide range of strategic and tactical survey, feedback and market research solutions to organisations operating in the health sector.

You can find out more by visiting: www.ipsos-mori.com



Toshiba Global Commerce Solutions

ToshibaToshiba GCS is a world-leader in retail store solutions and fit-for-purpose touch screen technology. It has transformed the ways retailers manage their operations and interact with their customers. Given our Customer Engagement work with major brands - including Waitrose, the NHS and many councils the synergies were obvious. Our partnership enables us to incorporate the newest designs in touchscreen hardware within our compelling multi-channel customer survey solutions.  
As a result of our partnership, Toshiba GCS is entering new markets, including the NHS within the UK. Health professionals have recognised the benefits of the technology giant’s versatile devices combined with our Patient Experience feedback software and services. The Toshiba Group’s philosophy: “Committed to People, Committed to the Future” reflects our own social and environmental ethos.  
You can find out more by visiting www.toshibacommerce.com