Under Simon’s direction, CRT has helped the NHS and major brands take their Customer Experience Management strategies to new levels. His passion for customer service excellence, harnessed with CRT's world class multi-channel insight technology, is building strong customer loyalty. Prior to joining CRT, Simon held senior positions within the corporate finance, automotive and telecoms sectors, always with a passion for the best in Customer Service.
Simon has set his sights on developing CRT’s presence in core and emerging markets and he recognises, and is promoting, the exciting growth in the whole field of Customer Experience. To this aim, he has built strategic partnerships with IBM, Toshiba Commerce and Ipsos MORI – and is actively seeking alliances with other world-class organisations.
He lives in Leicestershire, UK and enjoys running, cycling and time with his family.