We love feedback!
To know at the end of the day we’ve achieved something of value. That in some way we’ve made the world a better place. We do this by giving people a voice. By connecting people with businesses through the power of feedback - feedback that’s used to inform action, leading to enhanced products, better service, improved healthcare or better student facilities.
We also care about each other. We value passion, innovation, diversity and cakes on Fridays.
Based in the centre of England we serve great organisations and brands across 20+ countries.
ViewPoint is the trading brand of Customer Research Technology Ltd. In 2006 we launched the ViewPoint CX Platform, with a growing range of point-of-experience feedback technology.
Over the following decade we started delivering feedback solutions to an increasing number of customers across a broad range of sectors, including: retail, health, hospitality, education, automotive and leisure.
Working with select partners and our own great people we've expanded internationally, supporting thousands of devices and millions of responses, becoming leaders in our field.
“I love working at ViewPoint because it’s a friendly environment where you’re encouraged and supported to be your best and continually learn. It’s dynamic, challenging and fun. Every day you know you’ll be working with people who will help you be your best.”
“Working at ViewPoint is fantastic, it’s like working with your family every day. The support and atmosphere is second to none. You always know that you can turn to someone if you need to and they will be there to help straight away."
Andy is responsible for formulating and implementing long term business strategies to achieve the company's objectives.
James heads up our internal sales team, manages our global partner relationships and devises strategies for driving sales growth.
Mark looks after our financial health and develops our financial strategy for profitable long-term growth.
Simon heads up the kiosk development strategy whilst providing technical support to kiosks in the field.
Claire manages all marketing for ViewPoint, developing the marketing strategy in line with objectives.
Andrew ensures all our systems are operational and maintains data security.
“Nicky has been outstanding. Her knowledge and understanding of the system, combined with the time she has taken to understand how the ViewPoint survey fits into our organisation, has been a valuable asset to us. The instant support offered at all times is so reassuring to us as service users”
"ViewPoint has given us the tools to collect, analyse and improve our service at a much greater speed than ever before.The team at ViewPoint have been fantastic and have always been there to offer our site the additional support needed."