Real-time Public Feedback Solutions
The challenge for many organisations is how to regularly capture and analyse customer opinion whilst juggling with other pressures on resources. An increasing number are choosing CRT's instant feedback system - ViewPoint - as an economical, one-stop solution. Whilst much admired by researchers, no advanced research knowledge is required as our specialists fully support your feedback programmes.
The NHS, councils, police forces and other public services have adopted ViewPoint to achieve unparalleled levels of visitor, patient, customer and service-user insight. They trust ViewPoint to inform improvements where they are needed most, and keep using it to inform those improvements.
Public Engagement Surveys
Public sector organisations don't just sign up to ViewPoint, they receive the support and expertise of a dedicated team - including the CRT Academy. Our support extends to Consultancy, Survey Design, Reporting and real-time dashboard integration as required. Organisations tell us they feel more equipped and empowered to design better services from the customer insights gained through our feedback technologies and support services. The consequential improvements in customer satisfaction levels means maintaining the backing of key stakeholders becomes considerably easier.
Please contact us for a free consultation about your feedback and engagement requirements.
Related Case Study
SLM has established a fine reputation in the industry, coupling innovative products and services with strong management expertise.
With over 80 leisure centres and a growing portfolio, SLM values its customers and strives to provide a first class service. Find out more on the Everyone Active Case Study.