Over 18 years of providing
deep customer insights


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A fresh approach to feedback

The flexible solution for collecting in-the-moment feedback

Smiley face surveys are the fastest growing solution for collecting feedback in-the-moment from customers, employees, patients, students, delegates & visitors.

ViewPoint deliver a professional solution that is flexible to meet your needs today and in the future.

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ViewPoint Pulse in loft

You don't have to go it alone

Our experienced team will help you get better insights from feedback

We'll make it quick and easy to start getting feedback right away.

  • Over 18 years industry experience.
  • We'll help you gain more responses that help you make decisions.
  • Dedicated account support on hand when you need them.

Contact the team

Stand out with smart Feedback Devices

Your choice your brand

Whatever your situation, we have a solution for you

  • Fully branded kiosks and surveys.
  • Portable and versatile.
  • Personalise your survey.  It's your survey with no pre-set templates.
View our range of Feedback Kiosks
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ViewPoint Dashboard & User

Powerful Feedback Software

Feedback Surveys Designed for you

A feedback platform that just works

  • Automatic upload of responses (via 3g or WiFi).
  • Real time results shown on online dashboard.
  • Easy sharing and reporting function.

Read more about reporting on Feedback

Accelerate your service improvement

Effective Feedback at the point of experience

Learn what matters and develop services that exceed expectations.

  • "In-the-moment feedback is 40% more accurate than feedback captured just 24hrs after experience." Source: Gartner
  • Reliable, high volume responses.
  • Understand the reasons behind rating scores.

Start today
accelerate your service improvement



How to maximise the value gained from feedback


Why choose us ?

Here are a few reasons

ViewPoint is a powerful tool with the flexibility to develop a survey that molds to the needs of your business and audience.

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Delve deeper into satisfaction by asking WHY your customers were happy or not with a free text option
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Fully flexible question sets so you don't have to compromise on what you ask or in which order
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1 question or up to 999 questions in your survey... it's up to you. Although we recommend between 3 &5!
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Choice of point scales and touch button graphics including smiley faces, stars, images or numbers
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Our team will help you to amend and change your surveys on demand
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Outstanding customer service team ready to help you at every step in your feedback journey
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Our approach

Capture, Analyse, Improve – smart and seamless solutions from feedback capture right through to service improvement. We’re your one stop feedback shop.

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1. Capture
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2. Analyse
Make Improvements from Feedback Icon
3. Improve

Customers Love Us

“ViewPoint’s solution was quick and easy to install… it’s been invaluable in enabling us to capture, track and report on our customer’s opinion, and gain insights that help us improve the student, staff and customer experience"

Mark Potter
Head of Service Delivery, Warwick University

"Seeing the feedback through fresh eyes, away from the pressures on the ward we could really see how our processes were not fit for us OR our patients… we designed a new model the whole team could get behind."

Claire Boothroyd,
Ward Manager, NHS Mid Yorkshire Hospitals
"Our work with ViewPoint enables us to really know what our patients and carers think. Beyond the FFT we also gain great insight from patient surveys that are co-designed to provide highly accessible means for patient responses."
Hayley White
Patient Experience Officer, Royal Free and Barnet and Chase
The customer survey information tells us accurately what our customers and shoppers are thinking. The solution lets us deliver real value to our store owners, giving them instant feedback to help sustain the highest standards of customer service.
Susannah Hart
Communications Manager, Specsavers

Real-time feedback is a potent driver of success

10 Reasons To Use Real-Time feedback

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