Our proven survey, feedback and engagement solutions helps UK plc get closer to the customer – so businesses are increasingly able to devise sales and insight strategies that meet the long-term needs of the people who matter most.

By harnessing the power of CRT’s award-winning ViewPoint technologies, organisations are able to access best-in-class real-time methodologies, deploy them at ‘the point of experience’ and quickly access the views and opinions of their No.1 target audience.

Healthcare professionals throughout the NHS and in private hospitals have a duty to deliver a heightened ‘patient experience’, which is increasingly being measured by official bodies and external third parties.

We are the UK’s leading provider of patient experience feedback and analysis, and we’re currently working with more than 30% of all NHS Trusts in England and Wales. Our work is helping to deliver strategically important improvements to a wide range of patient-focussed processes and services.

CRT’s work in in the health sector has been officially recognised by the NHS Confederation, which cites our partnership with The Whittington NHS Trust as an example of best practice.

ViewPoint is one of the leading feedback and analysis methodologies used by public sector bodies.

We have partnerships with more than 50 Local Authorities in the UK, who increasingly rely on CRT to give them the essential information that drives their public consultation and engagement strategies.

People are the cornerstone of every organisation – and ensuring staff remain motivated, focused and productive is a critical priority for HR professionals and MDs and CEOs.

ViewPoint is a cost-effect and efficient solution for any organisation that wishes to engage regularly through a formal Employee Opinion Survey, or via a range of less formal consultative exercises.

In addition, it frees up valuable resources, as all of the real-time data collated from a survey or feedback project can be analysed automatically – and fed back to an orgainsation very quickly.

As well as being a cutting-edge deliverer of real-time customer, patient and employee centric information, ViewPoint has the depth and flexibility to be used by senior management teams for highly tuned, bespoke engagement, feedback and analysis.

We work with many customers on a one-to-one basis, so we can understand their specific requirements and then tailor ViewPoint RCS to meet their distinct needs. And our solutions can be implemented on a one-off basis, or longer-term. With CRT, you are in complete control.

We work extensively with Corporate Governance and Internal Audit teams in a wide range of private and public sector environments.

During a recent ViewPoint exercise, one NHS Trust established that CRT’s technology-led solutions were 500% more efficient than the traditional methodologies used prior to ViewPoint being introduced.