From our HQ in Coventry, or at your premises, we are able to create tailored courses that help you understand and develop the processes that support point-of-experience feedback – and harness the power of ViewPoint – or the survey and feedback methodology of your choice. This ensures you are better equipped to meet the evolving challenges associated with gaining important feedback from consumers, patients, employees and other key organisational stakeholders.
Understanding the needs, views and concerns of key stakeholders is a key priority for any organisation. If you have a relationship with members of the public, their views – fed through concisely and accurately – are a powerful tool in the development of successful sales, marketing, stakeholder and people strategies.
And that’s where the CRT Academy adds tremendous value.
"We quickly enable students to gain an in-depth understanding of the survey, feedback and engagement lanscapes."
Our training courses and workshops can help your organisation improve all areas of customer feedback and engagement, including understanding the basics of good survey design, customer loyalty, analysing feedback results and putting customer engagement at the heart of everything you do. Our workshops take place throughout the year from our Learning and Development Centre in Coventry or at different locations around the UK.
Our training professionals can work with you on all areas of using ViewPoint, customer engagement and customer feedback. To find out more about our training curriculum and how you could benefit from our courses, contact Steve Lea on +44(0) 24 7660 8841 or email email@example.com
Typically, our training sessions and workshops start at 10:00 am and finish by 4:30 pm. Lunch and refreshments are provided for all workshop delegates.