A new interactive Client Forum has been launched by CRT in a bid to offer heightened levels of customer support to ViewPoint users.
The Forum has been developed by CRT’s in-house IT team. It will ensure customers engage with each other and share best practice ideas and success stories, as well as enabling insight and engagement professionals to explore different ways of harnessing the powerful ViewPoint Reporting Control Suite.
The new Forum is part of a series of developments that will enhance CRT’s customer service offering. Also in the pipeline are:
- A new facility that allows cases to be submitted via a web form
- A Live Chat interface that will soon be introduced to the platform, which speed up processes for those customers seeking to purchase new equipment and solutions, or speak directly to the customer service and technical support teams
It will ensure customers engage with each other and share best practice ideas and success stories
Simon Dean, CRT’s Technical Director, said: “This is an important development for everyone associated with ViewPoint,” commented Simon Dean, CRT’s Technical Director. “We have been developing the idea of an online Forum for some time now, and I am delighted our efforts have led to something that will be very useful to the expanding number of ViewPoint users.”
To find out more, please send an email to: info@crtviewpoint.com