ViewPoint's powerful, user friendly survey reporting function allows organisations to manage customer feedback in real time. Our automated system removes the pain of grappling with hundreds of paper questionnaire or comment card responses. Rather than spending valuable staff time - and money - on producing the statistics, ViewPoint facilitates clear, meaningful reports at the touch of a button.
With our clever Valid8™ system, organisations can trust the integrity of the data and have full confidence in applying it to inform change and improvements.
ViewPoint's automated standard reports include the actual comments (free text responses) made by your customers or service users. As every response is time and date stamped, its filtering system allows for further analysis to reveal the very heart of any issues or problems.
ViewPoint's flexibility also enables advanced, bespoke reports on demand. Alternatively, CRT can provide Managed Services; our skilled team can take care of all of your reporting needs, scheduled to your requirements. This can include our deceptively simple interactive dashboards.
Share data with colleagues and stakeholders with ease: reports may be produced in Excel, Word, PDF, HTML or rich text and data exported into SPSS, SNAP and other statistical programs. Importantly, feed-back your improvement measures to your customers too. By doing so, organisations will increase customer loyalty and retention.