The ViewPoint Patient Feedback System is an integrated series of products and services designed to help the NHS and private health organisations measure patient satisfaction and complete other clinical and safety audits with ease. The proven accuracy of results gathered now informs improvements to patient experience across the UK.
Our technology, known as ViewPoint, sits at the heart of the services that we provide. The flexibility of our real-time patient feedback system enables our customers to securely create their own surveys in ViewPoint, deploy them to various patient survey devices and then easily and securely upload the feedback data to create a whole series of different survey reports. Reports are configurable and enable clear presentation of responses in graphs, charts and text.
We also offer ‘Managed Services’, where any or all aspects of the patient survey or audit process can be managed on your behalf. This is an aspect of our service and support which many hospital trusts find very helpful. You have the tools to manage your patient feedback and patient surveys but can also call on us for that extra support when needed.
Our patient feedback system is a highly secure web-based application, comprising:
Designing patient surveys with our ‘Self Service’ web-based ViewPoint RCS is straightforward and intuitive. Our patient survey software was designed with user simplicity...
With ViewPoint RCS, you can manage surveys at different locations with our user-friendly online location maintenance tool. Alternatively, let us take...
CRT’s patient Survey Analysis has been developed to ensure the easy production of reports and detailed analysis. All responses are time and...