The Government white paper, 'Working together – Public Services on your side' highlighted fundamental changes NHS providers will have to make to ensure that minimum standards of services are met.
The principles of recognising and influencing purchasing behaviours are well known by market leaders such as iTunes or Amazon.com. Similarly, the NHS can harness these principles in terms of garnering opinion to inform decisions on health care. Empowering patients to have their say has greater emphasis than ever before, and is now a core measurement of standards since the introduction of the Performance Framework for NHS providers in April 2009. CRT ViewPoint allows you to monitor patient experiences against the performance criteria set out in the framework, supplying you with constant feedback and highlighting the areas of your service requiring attention.
Our unique ViewPoint software enables you to create surveys to capture patient opinions and recommendations instantly. Its powerful reporting tool will help inform and drive positive change throughout your organisation.
Not only does CRT's innovative technology suite allow NHS providers to gain information from patients, it creates new opportunities to communicate and collaborate, establishing genuine patient engagement.
Let’s look at an example where CRT ViewPoint has demonstrated its value in improving service in the health sector:
An NHS health care provider conducted a survey on waiting times using CRT ViewPoint. They discovered certain types of people were happy to wait over 20 minutes whilst others were impatient after 5 minutes. Consequently, they adjusted their appointment making process to accommodate both types. The result was a drop in complaints, saving reception staff significant time. Furthermore, this change was effected with no extra cost to the provider.
"The accuracy of interpreting information in ViewPoint is just great… reports are visually very good and very uniform… they’re efficient and accurate… we can produce a report very quickly… the devices are extremely user friendly. The ViewPoint system meets our requirement to produce patient focus and public involvement information."
Diane Loughlin, Patient Focus Public Involvement and Health Promotion Lead.
The White Paper called for an Information Revolution in public services. NHS providers need to be more innovative in seeking new methods to improve the NHS patient experience. This means finding fresh ways of identifying problems. Doing so efficiently allows providers to focus their resources on seeking solutions and re-designing their services as appropriate to deliver excellence in patient care. CRT ViewPoint connects you with your patients, capturing the feedback and opinion advised by the government. Our technology offers a quick and easy way of obtaining crucial feedback on areas of concern and the indictators of where services may be improved to meet or exceed minimum standards.