Patient Experience and Clinical Audit

Helping The NHS Evolve The Patient Experience

ViewPoint provides flexible Patient Experience feedback, survey and audit solutions to more than 100 NHS Trusts and a range of well-respected providers of private healthcare.

By offering innovative and flexible services that help to deliver improved levels of patient care, our award-winning ViewPoint technology has gained an unrivalled track record in helping health service professionals meet the ongoing and demanding challenge of delivering an excellent Patient Experience.

This includes providing our customers with cost-effective and reliable solutions for the recently introduced Friends and Family Test.

Led by our experienced members of staff, the CRT Academy can meet all you patient, staff and Friends and Family Test engagement and feedback training needs. 

ViewPoint’s Patient Experience track record

By catering for the needs of so many healthcare teams, we have developed an intimate understanding of why 'patient choice' drives service excellence in the NHS and private sector.

Our friendly patient experience solutions, accessed via the ViewPoint Report Control Suite, deliver significant returns on investment, allowing our healthcare partners to focus on what they do best of all – providing world-class standards of patient care.

Utilising the latest touch screen kiosk, survey tablets, online surveys and other data capture technologies, together with bespoke reporting and dashboards that provide ward to board level information, your organisation can now access the very best real-time quality improvement information directly from patients themselves.