Measuring Patient Satisfaction is not only a hot topic, but one of the most important aspects of NHS service today. It is however undoubtedly difficult to accurately measure and maintain current data. A traditional patient satisfaction questionnaire is slow, costly, time consuming and often out of date by the time the results are collated. Other methods for measuring and improving patient experience tend to be more static and expensive; far from ideal for a dynamic and fast paced Health Service.
The former Health Secretary Alan Johnson announced his desire for a scheme to track patient experience across every hospital in the country. This clearly points to the key issue within the NHS Improvement Plan; Putting People at the Heart of Public Services, published in June 2004.
The question of how a health service undertakes reliable patient feedback without it costing the earth was the stimulus for CRT's development of a rigorous health service solution. CRT is a market leader in patient feedback technology, supplying NHS Trusts throughout the UK with patient experience tracking to suit their environments. Our powerful, flexible system enables survey creation at the touch of a button together with a range of reporting options. The CRT Valid8™ system has also been developed to manage and measure patient satisfaction data, both in terms of reliability and ease of handling. On an operational level, the recent release of our ultra robust hand held device has proved to be popular and attractive to many NHS bodies.
Unlike other providers, CRT is committed to tailored patient feedback services to inform and improve the patient experience. We take care of patient feedback, allowing you to take care of your patients' experience. Our honest and reliable patient research has played a major role in the redesign and continuous improvement of many health services in the UK - why not call us today to find out more?